Equipment Rental & Customer Support Specialist

Baker Hughes Company; Pasadena (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical plan

401(k) plan

Paid time off

Job summary

Baker Hughes Company is seeking an Equipment Rental & Customer Support Specialist to manage the full rental lifecycle for Waygate borescopes and remote inspection equipment in Pasadena, TX. You will coordinate preparation, quotations, logistics, invoicing support, and customer engagement to maximize utilization and growth.

The role emphasizes strong customer-facing skills, urgency, and collaboration with cross-functional teams to ensure exceptional service and accurate documentation throughout

Qualifications

• Bachelor’s degree preferred but not required in related fields
• 1+ years in Support Services or related roles
• Basic understanding of industrial inspection equipment is a plus
• Experience in customer service, operations, equipment rentals or technical support

Responsibilities

• Act as the primary contact for customers requesting rental equipment and provide timely responses
• Manage the end-to-end rental process from inquiry to return
• Inspect borescopes and prepare equipment for delivery and post-rental inspections
• Coordinate shipments, deliveries, and invoicing support with logistics and billing teams
• Identify opportunities to grow the regional rental customer base and support sales efforts

Skills

Customer service

Communication

Organizational skills

Cross-functional teamwork

Urgency & accountability

Microsoft Office

Education

Bachelor’s degree (Electronics/Mechanical/Industrial/Mechatronics)

Tools

Waygate equipment handling

Job description

Equipment Rental & Customer Support Specialist

Do you enjoy managing end-to-end rental processes and remote visual inspection equipment? Are you passionate about high-quality levels of customer service and satisfaction?

Partnering with the best Baker Hughes is a global energy technology company serving customers in more than 120 countries. We design, manufacture, and deliver industry-leading solutions that support energy extraction, production, and processing. Our commitment to innovation and operational excellence drives safer, cleaner, and more efficient energy solutions worldwide.

Fueling Your Passion

The Equipment Rental & Customer Support Specialist will be responsible for managing the end-to-end rental process of Waygate borescopes and remote visual inspection equipment across the region. This role requires strong customer-facing skills, a high sense of urgency, and the ability to coordinate equipment preparation, quotations, logistics, invoicing support, and customer engagement activities. Key point of contact for rental customers, ensuring excellent customer experience while maximizing equipment utilization and supporting business growth.

Qualifications

• Bachelor’s degree, highly preferred but not required (Electronics, Mechanical, Industrial, Mechatronics, Aviation Maintenance, or a related field)
• 1+ years of experience in Support Services
• Basic understanding of industrial inspection equipment, borescopes, or non-destructive testing (NDT) applications is a plus
• Experience handling, inspecting, and maintaining technical equipment is preferred
• Experience in customer service, operations, equipment rentals, technical support, or related functions
• Strong interpersonal and communication skills with a customer-focused mindset; excellent relationship-building skills
• Ability to work effectively with customers and cross-functional teams; strong sense of urgency and accountability
• Strong organizational and administrative capabilities; ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office applications
• Technical aptitude and willingness to learn Waygate inspection technologies

Responsibilities

Customer Engagement & Support

• Act as the primary contact for customers requesting rental equipment by providing timely responses
• Ensure high levels of customer satisfaction throughout the rental process
• Build and maintain strong relationships with existing and prospective customers

Rental Operations Management

• Manage the complete rental process from inquiry through equipment return
• Verify equipment availability and coordinate rental schedules
• Prepare and process rental quotations in accordance with company policies and support with contract requirements

Equipment Inspection & Preparation

• Inspect borescopes and related accessories before shipment to ensure operational readiness
• Evaluate equipment condition and identify any maintenance or repair needs
• Prepare equipment, accessories, and documentation for customer delivery
• Coordinate equipment returns and conducts post-rental inspections
• Maintain accurate records of equipment condition and utilization

Logistics & Invoicing Support

• Coordinate equipment shipments and returns with logistics providers
• Track deliveries and ensure timely customer receipt
• Support billing and invoicing processes to ensure rental data and documentation are accurate and complete; collaboration with other teams to resolve billing-related issues

Business Development Support

• Identify opportunities to expand the regional rental customer base
• Support sales initiatives aimed at increasing equipment rental utilization
• Promote rental solutions as an alternative to equipment purchase when appropriate
• Gather customer feedback and market intelligence to support business growth strategies

Success Metrics

• Customer satisfaction and responsiveness
• Rental equipment utilization rates
• Accuracy and timeliness of quotations and order processing
• On-time delivery and return coordination
• Quality of equipment inspection and preparation
• Growth of rental revenue and customer base within the region

Work in a Way That Works for You

This role requires ability to work on-site full-time in Pasadena, TX.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are stronger when our people are developed, engaged, and empowered to bring their authentic selves to work. We invest in wellbeing, capability development, and leadership growth across all levels.

Working for you

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Education assistance
• Generous parental leave
• Mental health resources
• Dependent care support
• Additional elected or voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs.

Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Support Services Professional - Admin Support

At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.