Equipment Finance Servicing Specialist

Express Employment Professionals - Cincinnati East; Asheville (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an Equipment Finance Servicing Specialist I responsible for operational and contract servicing of equipment loans and leases, ensuring data accuracy in the core system and delivering a positive customer experience.

You will handle payment processing, inquiries, UCC filings, insurance, lien and title records, and collaborate with vendors while adhering to regulatory policies.

Qualifications

• 1+ years of equipment financing and leasing experience or related industry experience.
• Proficiency in basic computer applications, including Microsoft Office products.
• Ability to understand and apply bank policies for efficiency, compliance and exceptions.
• Familiarity with federal and state banking regulations (BSA, AML, CIP, OFAC).
• Strong problem solving and effective time management abilities.
• Above-average communication with emphasis on listening and resolving issues.

Responsibilities

• Maintain accurate loan, lease and collateral data in core systems.
• Respond to servicing inquiries: payments, history, payoff quotes and related tasks.
• Collaborate with vendors and internal systems to track contract details and mitigate risk.
• Monitor payments and processing of payoffs as needed.
• Handle contract maintenance and data changes for credit and reporting points.
• Provide superior service to internal and external customers.
• Ensure compliance with regulatory policies and procedures.
• Oversee UCC filings, insurance reporting, and lien/title statuses.
• Assist in invoicing, payments, ACH and wires from booking to completion.
• Adhere to corporate policies and mandatory compliance training.

Skills

Equipment financing knowledge

MS Office proficiency

Banking regulations knowledge

Problem solving

Time management

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

Equipment finance systems

Job description

About the job

Job Summary

The Equipment Finance Servicing Specialist I is primarily responsible for the operational and contract servicing activities of equipment loans and leases. The incumbent will execute critical processes ensuring data accuracy in the core operating system for all contract entries and system changes. The incumbent is also responsible for all customer service activities and efficient ongoing contract servicing functions while delivering a positive customer experience.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Responsibilities / Essential Functions

• Ensure that all loan, lease and collateral information is accurate and complete, correcting data when necessary.
• Respond to inquiries related to the general servicing of a loan or lease contract. This might include, but is not limited to, payment processing, history interpretation, year-end reporting, lien and title releases, address changes, fraud inquiries, billing questions, insurance/claims, draft processing, quoting loan payoffs, etc.
• Work with various vendors and internal tracking systems to mitigate risk by accurately tracking contract details.
• Monitor incoming payments and payoffs and process as necessary.
• Process contract maintenance as necessary, including but not limited to credit, customer-facing and reporting data points.
• Provide superior customer service to all internal and external customers.
• Ensure adherence to all regulatory and compliance policies and procedures.
• Ensure balance and payment data points are accurate and agree with supporting documentation.
• Monitor and process Uniform Commercial Code (UCC) filings including continuations and cancellations.
• Monitor insurance reporting to ensure all collateral records are properly insured. Take appropriate action required to obtain acceptable insurance policies.
• Work with insurance companies to correct impaired policies and process any claims including those related to a total loss.
• Monitor title and lien reporting and take appropriate action to ensure the Bank’s security interest is present on all collateral records.
• Assist in all areas of the equipment finance invoicing, payment processing, ACH and wires, customer service, and all other facets of the transaction from booking to the conclusion.
• Adapt to changes in the work environment which may include delays and unexpected events.
• Contribute to building a positive team environment.
• Maintain confidentiality and security of sensitive information.
• Adhere to all corporate policies and procedures, Federal and State regulations, and laws.
• Complete all mandatory annual compliance training.
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
• Perform other duties and special projects as assigned.

Education

• High school diploma or equivalent required.

Required

• 1+ years of equipment financing and leasing experience or similar experience in another industry.
• Demonstrated proficiency in basic computer applications, such as equipment finance systems and Microsoft Office products.
• Ability to understand and use bank policies and procedures to ensure operational efficiency, regulatory compliance, and manage exceptions.
• Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act.
• Demonstrated problem solving ability and effective time management skills.
• Above average communications skills with emphasis on listening and problem-solving skills.

Preferred

• 1+ years of experience in a lending department of a bank.
• Experience in equipment financing products, pricing, and documentation.
• Experience in a customer service-oriented business environment.
• Previous experience with Commercial Finance Agreements (CFA), equipment loans, and all equipment lease documentation.