Equal Employment Manager (EEO)

U.S. Customs and Border Protection; New York (NY); On-site; USD 130,000 - 170,000; Full time

Job summary

U.S. Customs and Border Protection within the Department of Homeland Security seeks a GS-15 level specialist to lead an equal employment opportunity program and advise senior leaders on discrimination matters. The role includes oversight of complaint processing, data review, and coordinating response actions across divisions.

Applicants must demonstrate how they meet Time in Grade requirements and provide detailed resumes. Residency and background checks apply as part of the security process.

Qualifications

• Experience leading an equal employment opportunity or workplace discrimination program.
• Ability to advise senior leaders on complex discrimination matters.
• Experience reviewing discrimination complaints and identifying trends.

Responsibilities

• Oversee intake, counseling, fact-finding and case resolution of discrimination complaints.
• Provide executive communications and training related to EEO processes.
• Coordinate with stakeholders to improve compliance and prevent future issues.

Skills

Discrimination program management

Advising senior leaders

Complaint processing oversight

Reviewing discrimination complaints

Job description

Organizational Location

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Commissioner, Privacy, Freedom of Information Act and Equal Employment Opportunity. There is (1) vacancy that may be filled in one of the following locations:

• Washington, DC
• New York, NY
• San Francisco, CA
• Los Angeles, CA
• Phoenix, AZ

Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Experience Requirements

You qualify for the GS-15 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Managing or leading an equal employment opportunity or workplace discrimination program, including oversight of discrimination complaint-processing activities.
• Advising senior leaders, managers, employees, employee representatives, attorneys, and other stakeholders on complex workplace discrimination matters, complaint status, resolution options, and employee rights.
• Reviewing discrimination complaints to determine whether they fall within the organization's complaint process; identifying complaint trends or recurring concerns; and recommending actions to improve compliance and prevent future issues.
• Overseeing activities related to discrimination complaints, such as intake, counseling, fact-finding, mediation, case resolution, training, executive communications, and case-record or tracking-system management.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the “Required Documents” section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Qualifications

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/14/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

Residency

There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Supervisory Probationary Period

You may be required to serve an 18-month probationary period upon appointment.

CTAP/ICTAP Eligibility

If you have never worked for the federal government, you are not CTAP/ICTAP eligible. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.

Your Resume

A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed. A resume in English is required. It must contain your full legal name, phone number, relevant work history including a detailed description of your duties, the dates you performed those duties (MM/DD/YY), your hours worked per week, job title, as well as series, grade, and salary (if applicable). For additional required items, see the link. It is recommended that you upload your resume as a PDF instead of a Word document to ensure document quality. Ensure that your uploaded resume is not a password protected document, to include Office 365 passwords. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

Disability Encouragement

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs.