Epilepsy Care Operations Coordinator (Hybrid)

Penn Medicine; Philadelphia (Philadelphia County); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Penn Medicine in Philadelphia is seeking a Program Coordinator for the Epilepsy Monitoring Unit within Neurology. You will coordinate patient preparation and admission, work with an interdisciplinary team, and ensure smooth operations and communication across departments.

The role requires strong organization, Epic navigator skills, and customer service excellence; hybrid work possible after training. Bachelor’s not specified; 7+ years healthcare experience desirable.

Qualifications

• H.S. Diploma/GED (Required)
• 7+ years Healthcare related experience

Responsibilities

• The position is responsible for preparing and presenting operational and financial results to service providers as well as departmental leadership.
• Continually assesses operating procedures and proactively implements action to assure ongoing quality improvement.
• Resolves all patient complaints. Implements action to minimize recurrence. Performs trend analysis.
• Maintains exemplary relationships with staff using positive and constructive feedback, open lines of communication, and assists in problem solving in daily operational activities of staff.
• Communicates regularly and acts as a resource to office staff regarding the practice, the department, and the Health System through monthly staff meetings, in-services, and distribution of minutes.
• Establishes patient focused performance expectations by creating clearly defined performance goals and measures.
• Maintains a patient oriented practice environment implements changes as indicated.
• Monitors waiting areas and the practice floor for improved patient oriented practice and patient comfort.
• Ensure exceptional quality with regard to patient access initiatives and metrics, physician and staff satisfaction.
• Creates strategies to enhance patient, referring physician, and employee satisfaction, increase patient volume, reduce no-show visits, and enhance the practice’s image and visibility by soliciting input as well as performing analysis.
• Serve as specialty expert of nuances of care coordination so that patients are seen by the appropriate physician and specialty

Education

H.S. Diploma/GED

7+ years Healthcare related experience

Tools

Epic

Job description

Penn Medicine in Philadelphia is seeking a Program Coordinator for the Epilepsy Monitoring Unit within Neurology. You will coordinate patient preparation and admission, work with an interdisciplinary team, and ensure smooth operations and communication across departments.

The role requires strong organization, Epic navigator skills, and customer service excellence; hybrid work possible after training. Bachelor’s not specified; 7+ years healthcare experience desirable.