Epic Tapestry Medical Management Application Analyst II-(Open to experienced remote in ID, NE, [...]

PIH Health Hospital; Whittier (CA); Remote; USD 102,000 - 170,000; Full time

Job summary

A leading healthcare provider is seeking an Epic Application Analyst to support Tapestry Managed Care Administration applications. The role will involve managing configurations, guiding workflow design, and troubleshooting systems. Candidates must possess Epic certification and relevant experience, with a focus on collaboration and effective communication.

Qualifications

• 3 to 5 years of experience; minimum of 4 years of experience in lieu of a degree.
• Active Epic certification at the time of hire.

Responsibilities

• Guide workflow design, build and test the Epic system.
• Manage complex configurations and optimize systems.
• Support users for Tapestry Managed Care Administration applications.

Skills

Analytical skills

Technical skills

Troubleshooting skills

Communication skills

Collaboration

Education

Bachelor's degree or license/certification in a clinical specialty

Job description

Determination for the Epic Application Analyst (I, II or III), Tapestry Medical Management roles will be based on experience and qualifications.

PIH Health internal applicants or Altera employees (working at PIH Health as of May 2025), Epic certification in the required application/module must be obtained within 120 days of hire or transfer into the position. Failure to obtain certification within this timeframe may result in removal from the position; however, the employee will be eligible to apply for other internal openings for which they meet the minimum qualifications.

External applicants must possess active Epic certification in the required application/module at the time of hire. Proof of current certification will be required.

This position will focus primarily on the following Epic applications: Tapestry Managed Care Administration. The Epic Application Analyst, Tapestry Medical Management is the primary support contact for the above applications and will guide workflow design, build and test the system, and analyze other technical issues associated with Epic and any other connected software.

This level II role independently manages more complex configurations and systems optimizations, and mentors level I analysts.

PIH Health is a nonprofit, regional healthcare network serving approximately 3 million residents in Los Angeles County, Orange County, and the San Gabriel Valley region. The network includes PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical group, home healthcare services, hospice care, and specialized services in heart, cancer, digestive health, orthopedics, women’s health, urgent care, and emergency services. The organization is recognized for excellence in patient care and experience, and has been named one of the top hospital systems nationally by the College of Healthcare Information Management Executives (CHIME). For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

*Salaries posted are for CA only

Required Skills

• Familiarity with prior authorization requirements, utilization management content, and network structure.
• Understanding of authorization policies and procedures that affect automatic approval or denial of authorizations.
• Knowledge of areas that integrate with UM or referrals, including scheduling referrals, creating authorizations from orders, and using authorizations to pay claims if installing Tapestry AP Claims.
• Familiarity with operations and workflows in a Management Services Organization.
• Ability to collaborate with cross-functional teams, including Claims, Utilization Management, Provider Network Operation, Case Management, Eligibility, and Capitation management.
• Strong analytical, technical, and troubleshooting skills.
• Flexibility with respect to changing end-user business needs.
• Proactive in recognizing tasks, seeking additional assignments, and assisting others.
• Effective communication skills with project leadership and subject matter experts.
• Ability to build trust and establish effective relationships with Epic counterparts.
• Willingness to learn new software and systems.
• Attentive listening skills to ensure accurate message reception and clarity.
• Logical examination and interpretation of information to diagnose problems and develop solutions.
• Perseverance in difficult situations, overcoming obstacles, and maintaining high performance under stress.

Required Experience

• Bachelor’s degree or a license/certification in a clinical specialty.
• 3 to 5 years of experience; a minimum of 4 years of experience will be accepted in lieu of a degree.
• PIH Health internal applicants or Altera employees (as of May 2025), Epic certification must be obtained within 120 days of hire or transfer. Failure to do so may result in removal from the position, but eligibility for other openings remains.
• External applicants must have active Epic certification at the time of hire, with proof required.

Preferred

• Certification, experience, or proficiency in one or more Epic modules: Tapestry Managed Care Administration.
• Experience working in a Management Services Organization.

Address: 12401 Washington Blvd.

Salary: $102,481.00 - $169,104.00

Shift: Days