Epic Support Analyst III, HB Admin

Sutter Health; Sacramento (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare organization is seeking a Tier 2 Support Specialist to provide exceptional customer service and technical troubleshooting. The successful candidate will possess a Bachelor's degree in a related field and Epic certification, ensuring the highest level of support for systems utilized by Sutter Health. This full-time position offers a competitive hourly wage, and candidates are encouraged to apply to help maintain service excellence in a dynamic environment.

Benefits

Comprehensive benefits package

Qualifications

• Equivalent experience accepted in lieu of Bachelor's degree.
• Epic Hospital Billing Admin certification required.
• 3 years recent relevant experience.

Responsibilities

• Provide tier 2 troubleshooting assistance.
• Ensure timely issue resolution and customer satisfaction.
• Engage with other analysts for challenging problems.

Skills

Architecture

Design

Development

Support

Education

Bachelor's degree in Computer Science, IT, or related field

Job description

We are so glad you are interested in joining Sutter Health!

Organization:

S3-Sutter Shared Services-Valley

Position Overview:

Ensures exceptional customer satisfaction by providing tier 2 troubleshooting assistance. Ensures timely resolution of problems, ensures customers are informed of unresolved issues, and engages other analysts directly to resolve challenging issues.

Job Description:

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma.

• Bachelor's degree in Computer Science, Information Technology, or related field

CERTIFICATION & LICENSURE

• Epic Hospital Billing Admin certification is required

TYPICAL EXPERIENCE:

3 years recent relevant experience

SKILLS AND KNOWLEDGE:

• Is a proven expert in architecture, design, development, and ongoing support to the Epic application.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $44.28 to $66.42 / hour. California, New Jersey, and Washington Pay Range is $44.28 to $66.42 / hour. Colorado, Florida, Georgia, Illinois, Michigan, Minnesota, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, Texas, and Virginia Pay Range is $39.86 to $59.78 / hour. Arizona, Arkansas, Idaho, Louisiana, Missouri, Montana, South Carolina, Tennessee, and Utah Pay Range is $35.43 to $53.14 / hour.

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.