Epic Support Analyst II

Washington University; St. Louis, Northern (MO, KY); Hybrid; USD 66,000 - 113,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Transit benefits

Retirement plan

Wellness resources

Caregiver leave

Tuition assistance

Family tuition benefit

Job summary

Washington University in St. Louis is seeking a qualified professional to research and analyze issues, provide end-user training, and support Epic optimization across the clinic workflow from check-in to check-out.

The role requires adapting to provider schedules and promoting best practices while maintaining strong time management. The position emphasizes 2 years of relevant experience, Epic Systems familiarity, and strong communication skills, with a generous benefits package and opportunities

Qualifications

• High school diploma or equivalent required.
• 2 years of relevant work experience.
• No drivers license required.

Responsibilities

• Provides end users with support and seeks improvements through process improvement and QA.
• Delivers clinical systems training and assesses knowledge of new users.
• Reviews, tests and implements system enhancements and upgrades.
• Provides daily application support via clinical reports, audits, downtime procedures, and troubleshooting.
• Facilitates communications to operations regarding clinical system changes and upgrades.
• Performs other duties as assigned.

Skills

Epic Systems

Interpersonal communication

Medical knowledge

Oral communications

Written communication

Hospital experience

University education

Education

Bachelor's degree

Tools

Epic Systems

Job description

Location ST. LOUIS, MO 63110 Scheduled Hours 40

Position Summary

Under moderate directions, independently research and analyze issues to produce solution options (including alternative solutions when necessary to address system limitations), including pros, cons, risks, benefits, costs, and unintended consequences. This includes the following:

• Onsite and application use support
• real-time assessment of workflows and making recommendations for improvement
• driving efficiency and promoting best practices
• new practice onboarding support for providers and staff
• understands and supports full clinic workflow from check-in to check-out for providers and staff

Provide various training sessions based upon end user needs. This includes 1:1 or group, personalization lab augmentation and presentations as needed. Responsible for departments continuous Epic improvement through the Epic optimization lifecycle including the following:

• optimization lifecycle execution and ownership
• liaison between Epic1 teams and clinical operations
• enters and troubleshoots break fix tickets in addition to following up regarding resolution on behalf of clinical operations

This position requires flexible hours to meet availability of providers, excellent time management skills, and the ability to work independently.

Primary Duties & Responsibilities

• Provides support to end users and seeks to make improvements through process improvement and quality assurance.
• Provides new and ongoing clinical systems training and assesses current level of knowledge of new users, working with department management to provide additional clinical systems education.
• Reviews, tests and implements system enhancements and upgrades.
• Provides daily support of the application through review of clinical reports, audits, downtime procedures and troubleshooting.
• Facilitates communications to operations regarding clinical system changes and upgrades.
• Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions Normal office environment. Physical Effort Typically sitting at desk or table. Repetitive wrist, hand or finger movement (PC Typing). Equipment Office equipment.

Required Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications/Professional Licenses: No specific certification/professional license is required for this position.
• Work Experience: Relevant Experience (2 Years)
• Skills: Not Applicable
• Driver's License: A driver's license is not required for this position.

Preferred Qualifications

• Education: Bachelor's degree
• Certifications/Professional Licenses: Epic Certification - Epic Systems
• Work Experience: No additional work experience unless stated elsewhere in the job posting.
• Skills: Epic Systems, Hospital Experience, Interpersonal Communication, Medical Knowledge, Medical Practices, Oral Communications, University Education, Written Communication

Salary

Grade G13 Salary Range $65,900.00 - $112,700.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Benefits

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Useful Links

• Who We Are
• Human Resources
• Benefits
• Living in St. Louis
• Frequently Asked Questions
• Accommodation If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Regulatory Postings

Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish)