Epic Resolute PB Analyst

Southeast Health; Dothan (AL); On-site; USD 75,000 - 110,000; Full time

Job summary

Southeast Health in Alabama seeks an Epic Resolute PB Analyst to design, build, test, validate, and support Epic Resolute PB modules. You will work closely with hospital departments to understand needs and model future-state workflows, providing strong end-user support and cross-team coordination.

The role requires 2–4 years of Epic experience, Epic certification, and flexibility to work non-standard hours. On-site collaboration with clinical teams and leadership is essential for project success.

Qualifications

• Two (2) to four (4) years of relative Epic experience.
• Epic certification/accreditation is required.
• Willingness to work non-standard hours as needed.
• Knowledge of hospital operations preferred.

Responsibilities

• Act as the primary support contact for the Epic module’s end-users.
• Identify and resolve issues that arise in their application area and related teams.
• Guide workflow design, build and test system changes.
• Maintain system documentation for ongoing support and updates.
• Coordinate with Epic staff and clinical departments to meet project deliverables.
• Attend validation sessions and on-site clinics to set direction for workflows.

Skills

Epic Resolute PB

End-user support

Workflow design

Project coordination

Communication

Education

Associate degree in IT

Bachelor’s degree preferred

Job description

Southeast. Always the right career direction.Job Description SummaryEpic Resolute PB Analysts are primarily responsible for the design, build, testing, validation, and ongoing management and support of business applications and technology. Epic Resolute PB Analysts are responsible for obtaining and maintaining an in-depth working knowledge of the functionalities and capabilities of their assigned modules and applications, working directly with relevant departments to understand needs and model future-state workflows. Epic Resolute PB Analysts focus on systems, applications, and technologies in direct support of revenue cycle departments and business units.Job DescriptionEssential FunctionsActing as the primary support contact for the Epic module’s end-usersIdentifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them.Guiding workflow design, building and testing the system and analyzing other technical issues associated with Epic softwareIdentifying and implementing requested changes to the systemServing as a liaison between end users' workflow needs and Epic implementation staffMaintaining regular communication with Epic representatives, including participating in weekly project team meetingsWorking with Epic representatives, the organization's business community and end-users to ensure the system meets the organization's business needs in regard to the project deliverables and timelineDeveloping an understanding of operational needs to set the direction for the organization's workflows by attending clinic on site visits, validation sessions, and other integrated sessionsParticipating in training, working with end users and notifying those areas of new feature updates as they are available.Staying up to date on all releases and participating in the quarterly update process.Follows established guidelines for system change control. Implements approved changes based on end user designated priorities. Maintains system documentation to enable ongoing support of the system. Identifies revisions needed to existing Policies & Procedures, and initiates revision process with appropriate organizational departments.Holding ongoing communications with team members and department representatives and leaders (including Senior Leadership, if required) to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestonesProvide the technical capability to triage and troubleshoot issues that physicians and office staff may encounter using the EMR. This would include network, computer, wireless and peripheral support.Other duties as assigned.Direct Reports(supervised positions)None.QualificationsMinimum Experience RequiredTesting and Scoring: All applicants are required to take the Epic pre-requisite testing and meet acceptable scoring requirements for consideration for positions.Certified and/or Accredited: Epic certification and/or accreditation is a required component for all Epic analysts. Employees will be provided training and multiple opportunities to obtain the certification and/or accreditation within a designated timeframe.Experience: Two (2) to four (4) years of relative Epic experience.Minimum Experience PreferredExperience: Demonstrated knowledge of multiple hospital department operations and computer applications is preferred.Minimum Education RequiredEducation: Associates degree, Associate IT degrees, third party information technology certifications, along with comparable experience considered.Minimum Education PreferredEducation: Bachelor’s degree from accredited university in MIS, Business Administration, Information Systems, or any clinically related degree is highly preferred.Required Skills/AbilitiesKnowledge: Demonstrated knowledge of clinical and business workflows in a hospital and ambulatory setting are highly preferred.Security: This position has access to and knowledge of extremely sensitive, private and confidential materials. Ability to maintain the highest standard is required with zero tolerance. Any breach of this requirement could result in immediate termination.Service: Exceptional customer service and support skills are expected and required. Our objective as a department is to provide to very best service to all the departments that we serve.Expectations: As projects and priorities dictate, must be available and willing to work non-standard business hours such as evenings, nights, weekends, and holiday’s if/when necessary (required) and take after hours call on rotation with other analysts.ShiftDayShift Details8:00 am - 4:30 pmFTE1TypeRegularJoin one of Forbes 500 best mid-sized employers in America.Equal Employment EmployerSoutheast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.