EPIC PROGRAMMER/ANALYST

Premier Health; Dayton (OH); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work schedule

Occasional in-person work in Dayton

Job summary

Premier Health in Dayton, OH seeks an Epic Analyst within the Digital Health & Technology Department to support the Community Connect program. You will optimize and support Epic systems that improve workflows, care team collaboration, and patient experiences.

This full-time role offers hybrid work with occasional in-person days at local offices. You will lead change requests, troubleshoot incidents, mentor junior analysts, and collaborate across clinical, technical, and operational teams to

Qualifications

• Associate Degree with 6+ years job experience and 3 years Epic experience
• Bachelor Degree with 4+ years job experience and 2 years Epic experience
• Area of study: Nursing, Medical Technology, Radiology, Mathematics, Engineering, Biomedical Engineering, Laboratory, Pharmacy, or Medicine
• Experience implementing clinical/healthcare information systems in a large, complex healthcare organization; knowledge of Microsoft Office Suite
• Proven analytical and problem-solving skills; strong organizational, interpersonal, and communication abilities; both verbal and written communication; strong documentation skills

Responsibilities

• Process and implement approved change requests within established SLAs
• Respond to system incidents and provide user support to correct and prevent recurrence
• Lead projects or collaborate as a team member and provide estimates for complex work
• Provide back-up support and share knowledge with team members
• Work independently with minimal supervision
• Learn Premier Health IT policies, change management, incident handling and SLAs
• Mentor other programmer analysts in development, implementation, and problem resolution
• Evaluate software/hardware and make recommendations to improve operations

Skills

Epic systems

Healthcare IT

Change management

Communication skills

Analytical thinking

Education

Associate Degree + 6+ yrs exp & 3 yrs Epic

Bachelor Degree + 4+ yrs exp & 2 yrs Epic

Tools

Microsoft Office Suite

Job description

PREMIER HEALTH – SYSTEM SUPPORT

Department: Epic Community Connect Program

Schedule: Full-Time / 8:00 AM - 5:00 PM / 80 hours per pay period (every two weeks).

Description

If you are motivated by meaningful work, strong relationships, and the chance to use your software experience to support better health care, this opportunity at Premier Health may be the right fit. As an Epic Analyst - Community Connect within Digital Health & Technology Department, you will play an important role in helping care teams and partner organizations work more efficiently through technology. Epic is a specific software program, and in this role you will help optimize and support systems that strengthen collaboration, improve workflows, and make a real impact on the patient and provider experience.

This full-time opportunity is ideal for professionals who enjoy being part of a connected team, solving problems, and building strong partnerships across clinical, technical, and operational groups. Premier Health offers the chance to contribute to strategic and tactical projects while expanding your expertise in Epic Ambulatory or Epic Professional Billing. You will be involved in the full project life cycle, giving you the opportunity to influence everything from planning and design through implementation, maintenance, and continuous improvement.

Premier Health has built a strong reputation as a respected and community-focused employer, known for investing in the people, systems, and partnerships that support quality care. Employees value the organization’s mission-driven environment, collaborative culture, and commitment to innovation. In this role, you will feel connected not only to your immediate team, but also to the broader purpose behind the work—supporting providers, staff, and patients through reliable, thoughtfully designed digital solutions.

If you are someone who enjoys working with people as much as systems, this role offers a unique blend of technical challenge and human connection. You will collaborate with colleagues across departments, guide less‑experienced team members, and help end users feel supported and confident. Many professionals in health care technology find this type of role rewarding because it combines software expertise with visible impact, team interaction, and opportunities to grow. At Premier Health, you will join an environment where employees are proud of the work they do and the difference it makes every day.

Responsibilities

• Responsible for the processing and implementation of approved change requests within established service level agreements.
• Responds to assigned system incidents, providing support and assistance to all users to correct and avoid recurrence of problems.
• Works as a team member or leader on projects as well as provides estimates for complex work efforts. Dimensions of project assignments range from simple stand‑alone applications to large projects.
• Provides back‑up assistance to other team members and shares knowledge/education with fellow team members.
• Works independently with minimal supervision.
• Researches, learns and understands the Premier Health IT policies, procedures and practices, especially related to change management, incident handling and service level agreements.
• Demonstrates progressive growth in capabilities, productivity, and delivery as capability and capacity develops.
• Manages competing prioritizes, delivers and meets organizational goals.
• Delivers solutions to complex business problems that are cost‑effective and produce high levels of quality and customer satisfaction.
• Leads and mentors other programmer analysts in the development, implementation, and problem resolution of an application. This is accomplished through planning, scheduling, assigning, coordinating, and reviewing tasks performed by team members. May provide input to the yearly performance evaluation of staff.
• Evaluates software and hardware products and make recommendations for improving operations or processes.

Qualifications

• Associate Degree with 6 plus years job experience & 3 years Epic experience or Bachelor Degree with 4 plus years job experience & 2 years Epic experience
• Years of relevant experience will be considered in lieu of formal education
• Area of study or major: Nursing, Medical Technology, Radiology, Mathematics, Engineering, Biomedical Engineering, Laboratory, Pharmacy, or Medicine.
• Experience with implementing clinical and/or healthcare business information systems in a large‑scale and complex healthcare organization. Requires knowledge of the Microsoft Office Suite of applications.
• Proven analytical and problem‑solving skills
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Effective interpersonal and communication skills across technical and non‑technical audiences
• Proven verbal and written communication skills
• Strong analytical and documentation skills
• Knowledge of Microsoft Office Suite applications

Location

Note: Hybrid/work-from-home available.

Local Candidates preferred - must be willing to commute and work "in-person" occasionally at the Dayton, Ohio area offices

Preferred candidates will live within 60 miles driving distance to Dayton, Ohio