Epic Pre-Service/Pre-Arrival Support Analyst

CSI Companies; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare staffing firm is seeking an Epic Pre-Service/Pre-Arrival Support Analyst to assist during a large-scale Epic Go-Live. The role focuses on pre-registration, pre-arrival, scheduling, and prior authorization workflows. The ideal candidate must have substantial Epic Go-Live experience and a solid understanding of related workflows and modules. This is a remote position offering 40 hours/week.

Benefits

Weekly pay

Medical, dental, and vision coverage

Paid training

Opportunity for advancement

Qualifications

• 3+ years in pre-registration or prior authorization roles.
• Hands-on experience supporting Epic Go-Lives.
• Familiarity with Epic modules such as Prelude, Cadence.

Responsibilities

• Support pre-registration and prior authorization workflows during Go-Live.
• Monitor and manage issues in authorization-related work queues.
• Provide best practices to teammates unfamiliar with Epic processes.

Skills

Understanding of work queues (WQs)

Knowledge of payer-specific authorization rules

Familiarity with Epic modules (Prelude, Cadence)

Comfortable in high-volume environments

Job description

Epic Pre-Service/Pre-Arrival Support Analyst

Epic Pre-Service/Pre-Arrival Support Analyst

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Direct message the job poster from CSI Companies

CSI Companies is actively hiring for an Epic Pre-Service/Pre-Arrival Support Analyst to support our healthcare client during a large-scale Epic Go-Live.

Hours: 40 hours/week; Monday – Friday, standard business hours (EST)

Location: Remote (Must reside in the US)

Pay: $35/hour

Position Type: Consultant

Job Summary:

We are seeking experienced Epic professionals to assist during a large-scale Epic Go-Live. This role will focus on pre-registration, pre-arrival, scheduling, and prior authorization workflows, supporting both manual cutover and live Epic processes. The ideal candidate has a strong understanding of work queues (WQs), payer-specific authorization rules, and the Prelude and Cadence modules. Prior Epic Go-Live experience is required.

Job Responsibilities:

• Support pre-registration, pre-certification, and prior authorization workflows during cutover and Go-Live
• Assist frontline staff with Epic modules such as Prelude, Cadence, and Referral Authorization
• Monitor, manage, and escalate issues in authorization-related work queues
• Help build and manage manual workflows for authorizations exceeding thresholds (e.g., over $5K)
• Troubleshoot and triage real-time frontline issues, escalating critical concerns appropriately
• Create or support work queues for Transplant authorization and other specialty services
• Provide best practices and guidance to team members unfamiliar with new Epic processes

Minimum Qualifications:

• 3+ years in pre-registration, pre-service, or prior authorization roles
• Hands-on experience supporting Epic Go-Lives, especially in Pre-Arrival workflows
• Familiarity with Epic modules such as Prelude, Cadence, and Referrals
• Understanding of payer-specific authorization rules and CMS guidelines
• Experience with cutover support and temporary manual authorization workflows
• Comfortable in high-volume, fast-paced environments

Nice-to-Have Skills:

• Knowledge of Transplant verification/authorization processes
• Familiarity with building or editing Epic work queues
• Strong Excel skills or basic data entry/reporting capabilities

Who Should Apply?

If you have a background in pre-registration, prior authorizations, or pre-service functions within a healthcare setting and have supported at least one Epic Go-Live, you’re a strong fit for this role. Ideal candidates are confident navigating payer rules, work queues, and manual workflows during cutover. If you thrive in fast-paced, high-pressure environments and can calmly support frontline staff during large-scale transitions, we’d love to hear from you.

About Us

The CSI Companies is a leading staffing and recruiting firm, providing healthcare organizations with highly skilled professionals since 1994. We have been recognized as a “Best of Staffing” award winner for over a decade, and we pride ourselves on delivering exceptional talent to leading healthcare organizations.

For consideration, please submit your resume with relevant experience. Only candidates selected for interviews will be contacted.

• Benefits Offered:Weekly pay
• Medical, dental, and vision coverage
• Voluntary Life and AD&D coverage
• Paid Training
• Opportunity for advancement upon performance and availability

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst and Administrative

• Industries

  Hospitals and Health Care

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