Epic Pharmacy Analyst

ohiohealth; Kentucky; Hybrid; USD 90,000 - 130,000; Full time

Job summary

OhioHealth is seeking an IT leader to oversee the medication safety and pharmacy information systems program. The role focuses on system evaluation, new application design, build, test, deployment, and ongoing maintenance while partnering with clinical and operational teams to meet SLAs.

You will guide project teams, coordinate with vendors, support change management, and drive continuous process improvements to ensure reliable, compliant pharmacy software across the organization.

Responsibilities

• Leads teams in projects to identify system requirements for pharmacy and medication use applications.
• Leads or supports minor enhancements/upgrades to existing applications and communicates with vendors on new functionality.
• Participates in design specifications from business and feature perspectives; contributes to application and environment designs.
• Leads installation of new software releases and application upgrades.
• Oversees testing, creates test scripts, uses automated testing tools, and documents results and defects.
• Delivers day-to-day operational support, responds to incidents, and communicates status to end users.
• Leads special interest groups to optimize use of applications and analyzes service level performance.
• Serves as a liaison to pharmacy, nursing and other departments for information systems requirements.
• Supports change management by submitting and documenting changes and coordinating communications to impacted areas.

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.

Job Description Summary:

Supports the vision of OhioHealth as it relates to the incorporation of system support for the medication safety process. Serves in a leadership role in the application lifecycle for the assigned medication related clinical applications including system evaluation, development of new applications (requirements, design, build and test), and application maintenance (deployment, operations and optimization). Collaborates with user departments to identify, analyze and support on-going needs while achieving Service Level Agreements (SLAs) relative to the supported applications. Leads or participates in process improvement activities related to Application Management.

Responsibilities And Duties:

10% Leads teams in projects to identify system requirements including functional requirements, non-functional requirements, and usability requirement s for pharmacy and medication use applications based on the business needs of the organization. Serves in a leadership role for minor enhancements / upgrades to existing applications. Role models documentation of functional and technical specifications for system enhancements, new interfaces, etc. Takes a leadership role in communications or coordination with vendors regarding new enhancements or new functionality.

10% Takes a leadership role in combining process improvement techniques with system knowledge when contributing as a team member to the design of pharmacy and medication use applications. Design specifications include those from a business process perspective as well as feature specifications to meet the organization's requirements. Contributes in a meaningful way to the design of the application itself as well as the design of the environment i.e., , operational mode l in which the application will run. May represent Information Services in user or process excellence initiatives related to new functionality in support of operational process improvement initiatives as assigned.

15% Takes a leadership role with project teams to build pharmacy and/or medication use applications. Leads installation of new software releases and application upgrades.

10% Leads team members to test pharmacy and medication use applications; prepares test scripts, uses automated software for testing, performs full range of testing methods e. g. , unit testing, volume testing, integration testing, claims parallel testing, device testing, etc. . Testing may occur in a lab environment or in the field. Fully documents test results, issues, software defects, and problems detected during testing. Takes initiative to resolve problems noted during testing.

5% Actively leads teams to deploy pharmacy and medication use applications. Takes a leadership role in system activations including command center charge, prioritizing and escalating problems, successfully delivering applications once released to end users and customers.

20% Delivers service to meet the organization's requirements on a day-to-day operations basis. Uses analytical skills to complete end-user requests for support/changes to existing pharmacy and medication use application systems and interfaces. Responds to incidents affecting end users of pharmacy and medication use applications. Trouble-shoots problems, identifies changes needed to resolve problems or satisfy requests, and reports status of work to end-user. Builds, tests, and communicates changes. Performs department and user needs analysis for the purpose of daily system operational support including problem resolution and potential application changes. Contributes to performance monitoring and capacity planning for assigned applications. Manages and escalates incidents and problems aka trouble ticket s to vendor and/or management per departmental policy. Writes reports as directed for assigned applications. Contributes to knowledge management throughout the department by documentation and communication of system configuration, changes, etc.

15% Leads special interest groups in efforts to optimize use of assigned applications. Takes initiative to proactively assist end users identification, analysis, and support of ongoing department needs with regard to information systems. Leads efforts to analyze service level performance measurements in order to improve service levels.

10% Serves as a liaison to pharmacy, nursing and other departments supporting needs as related to the use of pharmacy and medication use information systems.

5% Supports change management process by submitting, executing and documenting changes appropriately and communicating changes to impacted areas.

Minimum Qualificat