Epic PB Implementation Analyst

Prominence Advisors, Inc; Chicago (IL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Care Plan (Medical, HSAs,Dental

Vision

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&

Dependent & Health Savings Accounts

Short Term & Long Term Disability

Paid Time Off (Vacation/Sick & Public

Training & Development Fund

Work From Home

Charitable Giving to Causes You Belief

Job summary

Prominence Advisors, Inc. seeks an Epic Resolute PB Analyst to support a health system through go-live stabilization. You will triage PB issues, stabilize charge and claim workflows, and help the customer achieve steady-state operations.

You’ll bring hands-on Resolute PB experience, strong communication with billing operations stakeholders, and the ability to deliver projects remotely in a fast-moving environment. This role offers hybrid work arrangements and a collaborative team culture.

Qualifications

• Active Certification: Resolute Professional Billing
• Hands-on experience supporting Resolute PB through go-live and stabilization
• Working knowledge of PB charge review, claim edits, work queues, and denial analysis
• Ability to ramp up quickly and prioritize high-impact issues in a fast-moving environment
• Strong communication skills, with experience working directly with billing operations stakeholders
• Demonstrated ability to deliver successful projects remotely

Responsibilities

• Triage, troubleshoot, and resolve PB issues reported during go-live and stabilization, prioritizing by financial and operational impact
• Monitor charge review, claim edit, and other PB work queues to identify and fix the build issues driving backlogs
• Investigate claim rejections and denials, and correct the build or workflow issues behind them
• Partner with billing office, coding, and clinic operations staff to resolve workflow issues and reinforce correct system use
• Coordinate with Ambulatory, Cadence, Prelude, and other integrated application teams on cross-application issues
• Build and test fixes following the customer’s change control process
• Track stabilization metrics such as charge lag, work queue volumes, and claim acceptance rates, and report progress and risks to project leadership
• Create build documentation and knowledge transfer materials to hand off ongoing support to customer analysts
• Additional duties as may be required to successfully deliver a project
• May be invited to participate in corporate functions, events, and meetings

Skills

Epic Resolute PB

PB troubleshooting

Go-live support

Stakeholder communication

Job description

Prominence is looking for an experienced Epic Resolute Professional Billing (PB) Analyst to support a health system through go-live stabilization. This role will resolve post-live PB issues, stabilize charge and claim workflows, and help the customer’s team reach steady-state operations.

Who We Are

Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost.

Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website.

Key Responsibilities

• Perform Epic-related consulting and advisory services, including but not limited to the following:
• Triage, troubleshoot, and resolve PB issues reported during go-live and stabilization, prioritizing by financial and operational impact.
• Monitor charge review, claim edit, and other PB work queues to identify and fix the build issues driving backlogs.
• Investigate claim rejections and denials, and correct the build or workflow issues behind them.
• Partner with billing office, coding, and clinic operations staff to resolve workflow issues and reinforce correct system use.
• Coordinate with Ambulatory, Cadence, Prelude, and other integrated application teams on cross-application issues.
• Build and test fixes following the customer’s change control process.
• Track stabilization metrics such as charge lag, work queue volumes, and claim acceptance rates, and report progress and risks to project leadership.
• Create build documentation and knowledge transfer materials to hand off ongoing support to customer analysts.
• Additional duties as may be required to successfully deliver a project.
• May be invited to participate in corporate functions, events, and meetings.

• Active Certification: Resolute Professional Billing
• Hands-on experience supporting Resolute PB through go-live and stabilization
• Working knowledge of PB charge review, claim edits, work queues, and denial analysis
• Ability to ramp up quickly and prioritize high-impact issues in a fast-moving environment
• Strong communication skills, with experience working directly with billing operations stakeholders
• Demonstrated ability to deliver successful projects remotely

Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We’ve won Modern Healthcare’s Best Places to Work Award and have been voted to Chicago’s 101 Best and Brightest companies list three years running. Our most recent designation is being named in the top 10 by Consulting magazine as one of the Best Small Firm to Work For.

Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We are excited to offer the following benefits for this position:

• Competitive Salaried and Hybrid Compensation Plans
• Health Care Plan (Medical, HSAs, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Dependent & Health Savings Accounts
• Short Term & Long Term Disability
• Paid Time Off (Vacation/Sick & Public Holidays)
• Training & Development Fund
• Work From HomeCharitable Giving to Causes You Believe In

Employment Eligibility

Must be legally authorized to work in the United States without sponsorship.

Commitment to Equal Opportunity

The world’s most talented professionals come from every background. All applicants will be considered for employment without attention to age, race, color, religion, gender identity and/or expression, sexual orientation, national origin, marital status, veteran or disability status, or any other characteristic protected by law. In addition, Prominence will provide reasonable accommodations for qualified individuals with disabilities.

If you are smart and good at what you do, come as you are. All qualified candidates are encouraged to apply.

Partnership Eligibility

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Prominence. We appreciate your help in respecting our partners.