Epic IAM & Security SME (L4) - Hybrid in Plano, TX

NTT DATA North America; Plano (TX); Hybrid; USD 118,000 - 157,000; Full time

Benefits offered by this job

Hybrid work model

Medical, dental, and vision insurance

HSA/FSA

Life and AD&D insurance

Disability coverage

Paid time off

Employee assistance program (EAP)

401(k) with company match

Job summary

NTT DATA in Plano, Texas seeks an experienced Epic IAM & Security SME (L4) to provide advanced technical leadership for Epic security, IAM, authentication, and integrations. You will collaborate with Epic teams, IAM, Cybersecurity, and Infrastructure to deliver secure, scalable solutions in a hybrid onsite/offsite model.

The role covers security architecture, complex troubleshooting, access governance, and ensuring compliant access across Epic ecosystems, with mentoring across L1-L3 teams and

Qualifications

• 5+ years in Identity & Access Management, Security Administration, or Healthcare IT Security.
• 3+ years supporting Epic Security and Access Management.
• Hands-on experience with Epic security models, AD/Entra ID, SSO, MFA, and IAM platforms.

Responsibilities

• Manage Epic security models, roles, and access controls.
• Troubleshoot authentication, authorization, and user access issues.
• Support privileged access management and access reviews for audits.
• Integrate Epic with enterprise IAM solutions (AD/Entra ID, SailPoint, Saviynt, ServiceNow).
• Lead P1/P2/P3 incident resolution and mentor L1-L3 teams.
• Design secure IAM architectures; ensure HIPAA compliance and automation.

Skills

Epic IAM & Security

Active Directory/Entra ID

SSO/SAML/OAuth

PowerShell & APIs

JML provisioning

HIPAA compliance

IAM governance

Audit reviews

Troubleshooting

Tools

SailPoint

Saviynt

ServiceNow

Active Directory/Entra ID

Job description

Req ID: 388019

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Epic IAM & Security SME (L4) - Hybrid in Plano, TX to join our team in Plano, Texas (US-TX), United States (US).

This is a hybrid role based in Plano, Texas, with regular onsite presence required at the NTT DATA Headquarters for team collaboration, project planning, stakeholder engagement, and key operational activities. The role combines remote work with in-office participation to support effective cross-functional partnership and platform delivery.

Position Summary

We are seeking an experienced Epic IAM & Security Subject Matter Expert (SME) to provide advanced technical leadership and Level 4 support for Epic security, identity and access management (IAM), authentication, and integrations. This role is responsible for security architecture, complex troubleshooting, access governance, and ensuring secure, compliant access across the Epic ecosystem.

The ideal candidate will collaborate closely with Epic application teams, IAM, Cybersecurity, Infrastructure, Active Directory/Entra ID administrators, and business stakeholders to deliver secure, scalable, and compliant solutions.

Key Responsibilities

Epic Security & Access Management

• Manage and support Epic security models, roles, profiles, classes, and access controls.
• Troubleshoot complex authentication, authorization, and user access issues.
• Support privileged and sensitive access management across Epic environments.
• Conduct access reviews and support audit and compliance activities.
• Implement least-privilege and segregation-of-duties controls.

Identity & Access Management (IAM)

• Integrate Epic with enterprise IAM solutions including Active Directory, Entra ID, SailPoint, Saviynt, ServiceNow, MFA, and SSO platforms.
• Support Joiner-Mover-Leaver (JML) processes and automated provisioning/deprovisioning.
• Troubleshoot identity synchronization, federation, and provisioning issues.

Authentication & Single Sign-On

• Support and troubleshoot SSO, SAML, OAuth/OIDC, MFA, and federation services.
• Analyze authentication flows, certificates, tokens, and conditional access configurations.
• Resolve complex access and authentication incidents across interconnected systems.

Epic Integrations & Interoperability

• Support integrations between Epic and enterprise applications.
• Troubleshoot API, web service, HL7, and FHIR-based integrations.
• Coordinate resolution of interface and interoperability issues with technical teams.

Incident, Problem & Technical Leadership

• Lead resolution of critical P1/P2/P3 incidents.
• Perform root cause analysis (RCA) and implement preventive solutions.
• Serve as the highest technical escalation point for Epic IAM and Security issues.
• Mentor and provide guidance to L1-L3 support teams.

Architecture, Compliance & Automation

• Design and enhance secure IAM and access management solutions.
• Support HIPAA, ITGC, audit, and compliance requirements.
• Develop automation using PowerShell, REST APIs, and scripting technologies.
• Drive process improvements and operational efficiencies.

Required Qualifications

• 5+ years of experience in Identity & Access Management, Security Administration, or Healthcare IT Security.
• 3+ years of experience supporting Epic Security and Access Management.
• Hands-on experience with:
  • Epic Security (Roles, Profiles, Security Classes, Access Controls)
  • Microsoft Active Directory & Entra ID
  • SSO, SAML, OAuth/OIDC, MFA, and Federation Services
  • IAM/IGA platforms such as SailPoint or Saviynt
  • ServiceNow integration and workflow processes
• Experience supporting automated provisioning and JML processes.
• Strong troubleshooting skills across access, identity, authentication, and integration domains.
• Experience with PowerShell, REST APIs, and automation scripting.
• Understanding of healthcare compliance requirements including HIPAA.

Preferred Skills

• Epic Security Certification.
• Experience with Epic interoperability technologies including HL7 and FHIR.
• Knowledge of Privileged Access Management (PAM) solutions.
• Experience with Conditional Access and Zero Trust security frameworks.
• Familiarity with cloud identity and access governance best practices.
• Experience supporting healthcare environments and clinical applications.
• Strong stakeholder management, communication, and technical leadership skills.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role will depend on the location of the successful candidate.

For candidates in either of these locations, the starting pay range is $117,600- $156,800k. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.