Epic Grand Central Application Analyst I, II, III-(Open to experienced remote in ID, NE, MO, OK, TX)

PIH Health Hospital; Whittier (CA); Remote; USD 92,000 - 170,000; Full time

Job summary

PIH Health Hospital seeks an Epic Application Analyst (I, II, or III) for Grand Central roles to support patient flow applications. The ideal candidate will ensure effective workflow design and system testing, requiring Epic certification and expertise in hospital processes.

Qualifications

• 3-7 years of experience required depending on the level.
• Preferred: Experience in Epic modules like Grand Central.

Responsibilities

• Primary support contact for Epic applications.
• Analyze and test the system, ensuring efficient workflow design.

Skills

Knowledge of hospital patient flow

Strong analytical skills

Effective communication skills

Ability to build trust

Flexibility to adapt

Education

Bachelor’s degree or clinical license/certification

Job description

Determination for the Epic Application Analyst (I, II or III), Grand Central roles will be based on experience and qualifications.

PIH Health internal applicants or Altera employees (working at PIH Health as of May 2025), Epic certification in the required application/module must be obtained within 120 days of hire or transfer into the position. Failure to obtain certification within this timeframe may result in removal from the position; however, the employee will be eligible to apply for other internal openings for which they meet the minimum qualifications.

External applicants must possess active Epic certification in the required application/module at the time of hire. Proof of current certification will be required.

This position will primarily focus on the following Epic applications: Grand Central Patient Flow. The Epic Application Analyst, Grand Central, is the primary support contact for the above applications and will guide workflow design, build and test the system, and analyze other technical issues associated with Epic and any other connected software.

PIH Health is a nonprofit, regional healthcare network serving approximately 3 million residents in Los Angeles County, Orange County, and San Gabriel Valley. The fully integrated network includes PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical group, home healthcare services, hospice care, and specialized services in heart, cancer, digestive health, orthopedics, women’s health, urgent care, and emergency services. PIH Health has been nationally recognized for excellence in patient care and experience, and CHIME has ranked it among the top hospital systems nationally for best practices, advancements, quality, and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

*Salaries posted are for CA only

Required Skills

• Knowledge of hospital patient flow and capacity management processes, including bed management, environmental services, transport, and transfer center, if applicable
• Familiarity with integration areas with clinical staff related to ADT orders, billing drivers, and patient movement
• Strong analytical, technical, and troubleshooting skills
• Flexibility to adapt to changing end-user business needs
• Ability and willingness to recognize tasks needing completion, seek out additional assignments, and assist others
• Effective communication skills for interacting with project leadership and subject matter experts
• Ability to build trust and establish relationships with Epic counterparts
• Willingness to learn new software and systems
• Attentive listening skills to ensure clear understanding and accurate responses
• Logical examination and interpretation of information from various sources to identify causes and develop solutions
• Perseverance in difficult situations, overcoming obstacles, and maintaining high performance under stress

Required Experience

Epic Application Analyst I, Grand Central

• Bachelor’s degree or clinical license/certification
• 3 years of experience, or 4+ years if no degree
• Preferred: Certification or experience in Epic modules like Grand Central, RN degree, experience with PIH workflows

Epic Application Analyst II, Grand Central

• Bachelor’s degree or clinical license/certification
• 3-7 years of experience, or 4+ years if no degree
• Preferred: Certification or experience in Epic modules, RN degree, PIH workflows

Epic Application Analyst III, Grand Central

• Bachelor’s degree or clinical license/certification
• 7+ years of experience
• Preferred: Epic module certification, RN degree, PIH workflows

Address: 12401 Washington Blvd.

Salary: $92,955.20 - $169,104.00

Shift: Days