Epic Change Management Practitioner

Indiana University Health; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Indiana University Health is seeking a Change Management professional to support transformation initiatives and guide teams through adoption. You will design plans, lead workshops, and deliver training to ensure smooth transitions.

The role requires strong stakeholder engagement, healthcare domain understanding, and collaboration across departments, with a focus on measurable outcomes and sustained improvements.

Qualifications

• Bachelor's degree in Organizational Development, Business, Psychology, IT, or related field.
• Certification in Change Management (e.g., Prosci or APMG) desirable.
• Certification in Project Management (e.g., PMP) desirable.
• At least 3 years of experience implementing enterprise and/or system change management for highly complex programs and/or 5+ years in project management roles.
• Proven experience in healthcare change management.
• Proven experience in matrixed organizations and cross-functional collaboration.
• Proficiency with change management tools and data analysis software.
• Ability to manage multiple projects in a fast-paced environment.
• Excellent Change Management and Project Management planning, implementation, and monitoring skills.
• Strong interpersonal and communication skills.

Responsibilities

• Support the Change Management Manager and project teams during transformation initiatives.
• Design and monitor change management plans and timelines.
• Lead workshops and communicate progress to stakeholders and leadership.
• Develop and deliver change-related training programs.
• Provide guidance on change management methods and tools (Prosci, ADKAR).
• Ensure stakeholder buy-in and adoption across teams.
• Document processes and outcomes for accountability.
• Collaborate with HR, training, and communications teams.

Skills

Stakeholder engagement

Analytical thinking

Communication skills

Multitasking

Collaboration

Healthcare experience

Education

Bachelor's degree in Organizational Development

Bachelor's degree in Business/IT/Related field

Tools

Prosci

ADKAR

Prosci/ADKAR toolkit

PM tools

Job description

Overview

Supports the Change Management Manager, project managers, workstream leads, and impacted groups during organizational transformation initiatives. Responsible for implementing and monitoring change management plans through transfer of ownership to respective business owners. Focuses on equipping key stakeholders internal and external to the project team with the skills and support needed to effectively and efficiently transition through the change while fostering adoption, minimizing disruption, managing resistance for sustained organizational success and optimization. Acts as a change advocate by fostering a culture of adaptability and continuous improvement across teams. Provides guidance and support rooted in technical expertise to project team members on implementing change management methods. Leads workshops and meetings to communicate change strategies and progress to stakeholders and leadership. Designs and implements change management plans, timelines, deliverables that align with organizational transformation goals. Maintains detailed documentation of change processes, decisions, and outcomes for accountability and future reference. Develops and refines tools, templates, and processes to streamline change management activities. Leverages change management software or tools (e.g., Prosci, ADKAR) to track progress and measure outcomes. Provides hands‑on technical support and guidance to teams and individuals during transitions, ensuring they have the knowledge, ability, and resources needed to successfully adopt the change. Identifies areas of resistance and works closely with teams to address challenges and ensure stakeholder buy‑in. Implements contingency plans to mitigate risks associated with resistance or unexpected setbacks in adoption. Engages with cross‑functional teams to gather insights and feedback, ensuring alignment of change strategies with organizational needs. Partners with HR, training, and communication teams to deliver a cohesive approach to change management. Acts as a liaison between leadership and project teams to ensure consistent messaging and stakeholder alignment. Develops and delivers change‑related training programs to equip stakeholders with the knowledge and skills needed to adapt effectively. Shares best practices and lessons learned from previous change initiatives to improve future efforts. Provides guidance and technical support to managers and team leaders to help them effectively guide their teams through change. Stays up‑to‑date with industry trends and best practices in change management, and continuously improves the organization’s change management capabilities.

• Bachelor's degree in Organizational Development, Business, Psychology, IT, or a related field required.
• Certification in Change management is highly desirable (e.g., Prosci or APMG certification).
• Certification in Project Management is highly desirable (e.g., PMP certification).
• At least 3 years of experience implementing enterprise and/or system change management for highly complex programs and/or 5 plus years of experience in project management roles.
• Proven experience in implementing organizational change management, ideally in a healthcare setting.
• Proven experience with implementing change management plans in a highly matrixed organizations.
• Proven experience with implementing Change Management and Project Management methodologies (e.g., Prosci, ADKAR, PMP, Critical Path) and tools.
• Strong interpersonal and communication skills to engage stakeholders at all levels.
• Excellent analytical, problem-solving and critical-thinking abilities.
• Proficiency in change management tools and data analysis software.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Excellent Change Management and Project Management planning, implementation, and monitoring skills.
• Proven effective application of change management principles, methodologies, best practices, and how people go through a change.
• Ability to work collaboratively with internal project leaders, members as well as external consultants.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.