EPIC CERTIFIED SENIOR OR NON-SENIOR PB CLAIMS APPLICATION ANALYST- MAINTENANCE

OCHIN; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

OCHIN is seeking an Epic Resolute PB Claims Application Analyst to support its Member Care Team. This essential role involves configuring and supporting clinical applications, providing technical solutions, and ensuring efficient workflows in member clinics. The position requires strong analytical skills and the ability to handle complex project management tasks while collaborating with team members to enhance patient care and provider workflows.

Benefits

Generous compensation package

Healthy work-life balance

Professional advancement opportunities

Qualifications

• Experience with Epic electronic health record (EHR) software.
• Ability to lead and manage multiple projects simultaneously.
• Demonstrated ability to provide technical solutions.

Responsibilities

• Perform routine build and configuration in Epic and related products.
• Lead trainings and workgroups for members.
• Serve as subject matter expert and mentor for other analysts.

Skills

Configuration

Technical Support

Project Management

Workflow Solutions

Documentation

Education

Bachelor's Degree in Healthcare Administration or related field

Job description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Epic Resolute PB Claims Application Analyst on our Member Care Team supports the mission of OCHIN by configuring and supporting clinical applications within the Epic electronic health record (EHR) software for our Ambulatory member clinics. This role consults with members to provide solutions that offer accurate, secure, and efficient patient care and provider workflows, medical and billing information for patients providers and clinics, and usage of Epic front desk application and related ancillary services, with a focus on quality outcomes for our member organizations.

Essential Duties

Analyst Duties

• Perform routine build and configuration in Epic and related products.
• Act as Level 2 technical support for many ancillary integrated products. This entails:

o Collecting and resolving issues

o Coordinating with Help Desk on JIRA resolution

o Helping the product owner to put together agendas for vendor calls

o Representing OCHIN on vendor calls from a technical perspective

• Operate alongside the Member Care Team framework, being a key contributor to the overall goals of the team support model.
• Serve as internal advisor to other analyst as the lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues.
• Discuss and provide workflow solutions and ensure understanding of the system through hands on training.
• Document build specifications, team processes and complex clinic workflows.
• QA complex builds, Service Update (SU) modifications, and other work orders.
• Collaborate with members from other OCHIN teams to address integration issues.
• Provide elbow support to clinic staff during Go-Lives and Mock clinics as needed.
• Lead trainings and workgroups for members.
• Mentor, coach, and train less experienced analysts.
• Develop and share workflow best practices.
• Travel to support off-site new member software installations as needed.
• Assist Project Managers in identifying system capabilities.
• Build, design, test, and document functionality of new system features.
• Provide process improvements within your application or team.
• Other duties as assigned.

Senior Analyst Duties

• Lead and manage multiple competing projects simultaneously, defining, delegating and managing build deliverables for themselves and other revenue cycle analysts as needed.
• Perform complex build and configuration in Epic, external financial clearinghouses, and related products.
• Serve as Subject Matter Expert for project scoping, technical design, and process improvement
• Consult with installing member billing offices, identifying existing billing workflows, reviewing claim examples and provided regulatory requirements, and suggesting build solutions to mitigate potential process gaps.
• Translate and design customized Epic financial build logic when standard options are not available.
• Provide weekly financial updates and project status reports throughout the life of each project
• Act as project and technical consultant
• Ability to work and communicate effectively across role types at customer organizations, including ability to lead strategic discussions with executive points of contact, Attend go-lives, leading ad hoc decision-making conversations from the command or billing centers as appropriate
• Perform complex build and configuration in Epic Resolute HB and HB Claims and related products.
• Operate in OCHIN’s Member Care Team framework as a key contributor to the overall goals of the team support model.
• Lead working sessions with OCHIN members to resolve advanced and complex integration work orders.
• Discuss and provide workflow solutions and ensure understanding of the system through hands on training.
• Serve as a subject matter expert (SME) on applications across the organization.
• Lead and mentor other analysts on complex interdepartmental project work.
• Document build specifications, team processes and complex clinic workflows.
• QA complex builds, Quarterly Update (SU) modifications, and other work orders.
• Collaborate with members from other OCHIN teams to address integration issues.
• Provide elbow support to clinic staff during Go-Lives and Dress Rehearsals as needed.
• Lead trainings and workgroups for members.
• Develop and share workflow best practices.
• Travel to support off-site software installations as needed.
• Assist Project Managers in identifying system capabilities.
• Build, design, test, and document functionality of new system features.
• Provide process improvements within your application or team.
• Other duties as assigned.