EPIC CERTIFIED PB/PB CLAIMS APPLICATION ANALYST- MAINTENANCE

OCHIN, Inc.; United States; Remote; USD 77,000 - 116,000; Full time

Job summary

An established industry player in healthcare innovation is seeking a dedicated Epic Certified PB/PB Claims Application Analyst. This fully remote role offers the chance to make a significant impact on patient care by configuring and supporting clinical applications within the Epic EHR software. You will collaborate with healthcare providers, ensuring efficient workflows and quality outcomes while mentoring less experienced analysts. Join a mission-driven organization that values your unique perspectives and fosters a culture of growth and well-being. If you are passionate about healthcare technology and want to contribute to improving access and care for underserved communities, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience as an Epic Applications Analyst required.
• Epic Resolute PB Certification is mandatory for this role.

Responsibilities

• Configure and support clinical applications within the Epic EHR software.
• Provide technical support and resolve integration issues for member clinics.

Skills

Epic Applications Analyst

Healthcare IT

Technical Support

Workflow Solutions

Microsoft Excel

Education

Bachelor's Degree

5-7 years of relevant experience

Tools

Epic EHR Software

JIRA

Job description

All Jobs > EPIC CERTIFIED PB/PB CLAIMS APPLICATION ANALYST- MAINTENANCE

Fully Remote, OR • EHR Operations

Full-time

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Epic Resolute PB/PB Claims Application Analyst on our Member Care Team supports the mission of OCHIN by configuring and supporting clinical applications within the Epic electronic health record (EHR) software for our Ambulatory member clinics. This role consults with members to provide solutions that offer accurate, secure, and efficient patient care and provider workflows, medical and billing information for patients, providers and clinics, and usage of Epic front desk application and related ancillary services, with a focus on quality outcomes for our member organizations.

• Perform routine build and configuration in Epic and related products.
• Act as Level 2 technical support for many ancillary integrated products. This entails:

o Collecting and resolving issues
o Coordinating with Help Desk on JIRA resolution
o Helping the product owner to put together agendas for vendor calls
o Representing OCHIN on vendor calls from a technical perspective

• Operate alongside the Member Care Team framework, being a key contributor to the overall goals of the team support model.
• Serve as internal advisor to other analysts as the lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues.
• Discuss and provide workflow solutions and ensure understanding of the system through hands-on training.
• Document build specifications, team processes and complex clinic workflows.
• QA complex builds, Service Update (SU) modifications, and other work orders.
• Collaborate with members from other OCHIN teams to address integration issues.
• Provide elbow support to clinic staff during Go-Lives and Mock clinics as needed.
• Lead trainings and workgroups for members.
• Mentor, coach, and train less experienced analysts.
• Develop and share workflow best practices.
• Travel to support off-site new member software installations as needed.
• Assist Project Managers in identifying system capabilities.
• Build, design, test, and document functionality of new system features.
• Provide process improvements within your application or team.
• Other duties as assigned.

Requirements

• Minimum of 3 years of experience in similar or relevant role
• The ideal candidate will have 3-5 years of experience as an Epic Applications Analyst, with a minimum of 2 years of build experience.
• Work history in Healthcare IT is required
• Bachelor’s Degree preferred or a combination of college education and 5-7 years of relevant experience
• Epic Resolute PB Certification is required
• Epic Resolute PB Claims certification is highly desired
• Experience working in Epic Benefits Engine is a plus
• Intermediate proficiency in Microsoft Excel

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member healthcare organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction-free workplace
• Travel may be required to support our member organizations on-site up to 10% based on business requirements for OCHIN

OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint ($96,544), with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

Salary Description

Min - $77,235 Mid - $96,544 Max - $115,852