Epic CadenceGrand CentralSER Analyst

ClinDCast LLC; Indianapolis (IN); Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a dedicated professional to support the maintenance of Epic provider records and enhance customer service. This role involves resolving work queues, managing ServiceNow tasks, and addressing customer support tickets. Ideal candidates will possess strong Epic expertise and a customer-focused mindset, ensuring smooth registration and scheduling processes. Join a collaborative team where your contributions will directly impact service quality and efficiency in a remote setting. If you are a self-starter with a passion for healthcare technology, this opportunity is perfect for you.

Qualifications

• 1+ years of experience with Epic Cadence, Grand Central, Prelude, Referrals, and SER.
• ServiceNow knowledge and experience required.

Responsibilities

• Support maintenance of Epic provider records and work queue resolution.
• Address registration and scheduling issues, and maintain Epic records.

Skills

Epic Cadence

ServiceNow

Customer service skills

Self-starter

Job description

Location: Remote

Duration: 12 Months

Must-Have Skills (Candidates Without These Will Not Be Considered)

1. 1+ years of experience with Epic Cadence, Grand Central, Prelude, Referrals, and SER
2. ServiceNow knowledge and experience
3. Strong customer service skills & customer-focused mindset
4. Ability to work independently (self-starter)

Required Certifications (Any 3 Must-Have)

1. Epic Cadence
2. Epic Prelude
3. Epic Grand Central
4. Epic Referrals
5. Epic SER Badge

Job Description

This role supports the maintenance of Epic provider records, including work queue resolution, ServiceNow tasks, and customer support tickets. Responsibilities include addressing registration and scheduling issues, configuring EVS and transport systems, and maintaining Epic Place of Service Records for billing/referrals. The role requires strong Epic expertise and a team-oriented approach.