EPIC CADENCE/ PRELUDE SENIOR OR NON-SENIOR ANALYST- INSTALL

OCHIN; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

OCHIN is seeking an Epic Patient Access Application Analyst to improve patient access and provider workflows within its EHR systems. This role involves configuring applications, providing technical support, and collaborating with clinical staff across member clinics, ensuring effective integrations and high-quality patient service. You'll travel periodically to support onsite installations for new members.

Benefits

Generous compensation package

Healthy work-life balance

Professional development opportunities

Qualifications

• Experience with Epic EHR configurations and workflows.
• Ability to provide Level 2 technical support and manage integrations.
• Strong communication skills for cross-team collaboration.

Responsibilities

• Configure and support Epic patient access applications for clinics.
• Act as Level 2 technical support and lead working sessions.
• Document workflows and provide hands-on training to staff.

Skills

Technical Support

Configuration

Problem Solving

Team Collaboration

Education

Bachelor's Degree in a relevant field

Tools

Epic EHR Software

JIRA

Job description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Epic Patient Access Application Analyst supports the mission of OCHIN by configuring and supporting patient access applications within the Epic electronic health record (EHR) software for our new Ambulatory and Acute Care member clinics. This role consults with members to provide solutions that offer accurate, secure, and efficient patient care and provider workflows, medical and billing information for patient's providers and clinics, and usage of Epic front desk application and related ancillary services, with a focus on quality outcomes for our member organizations.

Essential Duties

Analyst duties:

• Perform routine build and configuration in Epic and related products.
• Act as Level 2 technical support for many ancillary integrated products. This entails:
• Collecting and resolving issues
• Coordinating with Help Desk on JIRA resolution
• Helping the product owner to put together agendas for vendor calls
• Representing OCHIN on vendor calls from a technical perspective
• Operate alongside the Member Care Team framework, being a key contributor to the overall goals of the team support model.
• Serve as internal advisor to other analyst as the lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues.
• Discuss and provide workflow solutions and ensure understanding of the system through hands on training.
• Document build specifications, team processes and complex clinic workflows.
• QA complex builds, Service Update (SU) modifications, and other work orders.
• Collaborate with members from other OCHIN teams to address integration issues.
• Provide elbow support to clinic staff during Go-Lives and Mock clinics as needed.
• Lead trainings and workgroups for members.
• Mentor, coach, and train less experienced analysts.
• Develop and share workflow best practices.
• Travel of 25% to support new members on-site with software installations
• Assist Project Managers in identifying system capabilities.
• Build, design, test, and document functionality of new system features.
• Provide process improvements within your application or team.
• Other duties as assigned.

Senior Analyst job duties:

• Perform complex build and configuration in Epic Patient Access and related products.
• Operate in OCHIN’s Member Care Team framework as a key contributor to the overall goals of the team support model.
• Lead working sessions with OCHIN members to resolve advanced and complex integration work orders.
• Discuss and provide workflow solutions and ensure understanding of the system through hands on training.
• Serve as a subject matter expert (SME) on applications across the organization.
• Lead and mentor other analysts on complex interdepartmental project work.
• Document build specifications, team processes and complex clinic workflows.
• QA complex builds, Quarterly Update (SU) modifications, and other work orders.
• Collaborate with members from other OCHIN teams to address integration issues.
• Provide elbow support to clinic staff during Go-Lives and Dress Rehearsals as needed.
• Lead trainings and workgroups for members.
• Develop and share workflow best practices.
• Travel to support new members on-site with software installations as needed, estimated up to 25% for this position.
• Assist Project Managers in identifying system capabilities.
• Build, design, test, and document functionality of new system features.
• Provide process improvements within your application or team.
• Other duties as assigned.