Epic Cadence Capacity & Scheduling Specialist

Rush University Medical Center; Chicago (IL); On-site; USD 38,572 - 60,614; Full time

Job summary

Rush University Medical Center in Chicago, IL seeks a Capacity Specialist to manage provider and resources scheduling templates, collaborating with the Access Center to maximize access and optimize revenue cycle.

The role requires Epic Cadence experience, strong communication, and excellent organizational skills to coordinate across clinics and leadership while maintaining patient confidentiality and meeting service standards.

Qualifications

• Bachelor's degree required or three years equivalent work experience in patient care or related setting preferred.
• Three (3) years’ experience working with Epic Cadence in a practice or Access Center environment.
• Microsoft Office and computer experience
• Excellent communication, telephone, and interpersonal skills
• Attention to detail and accuracy
• Strong organizational skills and ability to multitask and prioritize
• Possesses critical thinking skills which lead to sound judgment and problem solving
• Well-presented and businesslike
• Team-oriented, open minded, and willing to learn
• Ability to work effectively and accurately under a high level of stress with time constraints while maintaining composure and sensitivity to patient and department specific needs
• Ability to utilize EPIC Cadence efficiently
• Epic Cadence Certification (Preferred)

Responsibilities

• Creates and maintains multiple provider & resource schedule templates in a variety of specialties while independently coordinating with departmental leadership and the RUMG Access Center management team.
• Serves as a subject matter expert in support of the RUMG Access Center team and respective RUMG departments.
• Facilitate scheduling among clinics and Access Center support staff to ensure efficient and timely scheduling of patients
• Efficiently responds to clinic template change requests to ensure efficient and accurate scheduling and accurate daily provider schedules. Ensures templates accurately denote the reason for the requested change, and/or unavailability for accurate reporting purposes.
• Performs quality assurance checks on multiple provider schedules. Identifies template, scheduling and/or capacity issues and trends, and recommends potential resolutions.
• Develops and distributes utilization and demand reporting metrics to make recommendations for patient capacity needs when new patient access exceeds RUMG Access Center and/or department timeframe.
• Responsibly manages a high level of EPIC security required to consistently, accurately and successfully service multiple specialty department templates.
• Works collaboratively with RUMG Access Center team and RUMG departments to enhance patient access and ensure the highest level of patient satisfaction.
• Exhibits sensitivity to patient health information and protection of confidentiality. Maintains privacy at all times for patient and employee information.
• Attends bi-weekly access meetings to discuss template opportunities and enhancements.
• Enhances the reputation of the RUMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
• Promotes a positive and productive environment, supporting teamwork and communication.
• Works cooperatively in a team environment and supports organizational changes to ensure the success of the RUMG Access Center.
• Demonstrates compliance with RUMG Customer Service and Performance Standards. Meets Rush University Medical Group’s Customer Service standards as determined through audits or monitoring activities.
• Performs other duties as assigned.

Skills

Communication

Attention to detail

Organizational skills

Teamwork

Problem solving

Education

Bachelor's degree

Tools

Epic Cadence

Microsoft Office

Job description

Rush University Medical Center in Chicago, IL seeks a Capacity Specialist to manage provider and resources scheduling templates, collaborating with the Access Center to maximize access and optimize revenue cycle.

The role requires Epic Cadence experience, strong communication, and excellent organizational skills to coordinate across clinics and leadership while maintaining patient confidentiality and meeting service standards.