Epic Cadence Capacity Lead - Scheduling & Analytics

Baylor Scott & White Health; Helena (MT); Presencial; USD 80 000 - 133 000; Tempo integral

Resumo da oferta

Baylor Scott & White Health in Helena, MT is seeking a Capacity Management Lead to guide a team of analysts in optimizing Epic Cadence templates and provider scheduling to improve patient access and provider utilization.

You will partner with operational leaders, physicians, clinic leadership, and IS to identify workflow improvements, plan projects, and communicate effectively while driving performance of the Capacity Management team.

Qualificações

• Epic Cadence Certification strongly preferred.
• 4+ years of progressively responsible experience supporting Epic Cadence, patient access operations, healthcare IT, or related functions strongly preferred.
• Experience performing Epic build, testing, implementation, and workflow analysis strongly preferred.
• Experience analyzing operational data and implementing process improvements strongly preferred.
• Advanced Epic Cadence application knowledge.
• Strong understanding of ambulatory scheduling workflows and provider template management.
• Demonstrated ability to lead teams and influence stakeholders across multiple departments.
• Strong analytical and problem-solving skills with experience using data to drive operational improvements.
• Knowledge of patient access and capacity management principles.
• Excellent verbal, written, and presentation communication skills.
• Ability to manage multiple projects and competing priorities simultaneously.
• Strong customer service orientation and relationship-building skills.
• Experience coaching and developing technical team members.
• Ability to translate complex operational needs into effective system solutions.
• Experience navigating large, matrixed healthcare environments.

Responsabilidades

• Serve as a functional and technical SME on Epic Cadence and workflows, aligning with Scott & White processes.
• Test, document, and validate workflows, data collections, and end-user reports; address issues.
• Create, modify and track system builds in a timely manner.
• Develop and execute test scripts for new system builds.
• Provide application support, implement system updates, and communicate changes to super users and end users.
• Engage with stakeholders, manage communications, and build trust.
• Mentor Application Analysts and team members.
• Lead business partners and technical teams to define and review system requirements.
• Translate organizational needs into specialized application specs with IS.
• Solve problems by analyzing data and end-to-end workflows.

Conhecimentos

Leadership

Stakeholder management

Analytical thinking

Project coordination

Formação académica

Bachelor's degree or equivalent

Ferramentas

Epic Cadence

Descrição da oferta de emprego

Baylor Scott & White Health in Helena, MT is seeking a Capacity Management Lead to guide a team of analysts in optimizing Epic Cadence templates and provider scheduling to improve patient access and provider utilization.

You will partner with operational leaders, physicians, clinic leadership, and IS to identify workflow improvements, plan projects, and communicate effectively while driving performance of the Capacity Management team.