EPIC CREDENTIALED BILLING PB/HB TRAINER

OCHIN; United States; Remote; USD 55,000 - 85,000; Full time

Job summary

OCHIN is seeking a Learning Analyst I to deliver comprehensive training and develop educational programs for its organization. This role focuses on enhancing workflows and training materials for healthcare providers, requiring strong skills in instructional design and engaging teaching methods. Ideal candidates will have experience in supporting clinical and operational workflows while fostering a collaborative learning environment.

Benefits

Generous compensation package

Healthy work-life balance

Professional growth opportunities

Qualifications

• Experience in delivering training programs and engaging educational content.
• Ability to facilitate workflow design and provide constructive feedback.
• Skills in creating diverse instructional materials using various modalities.

Responsibilities

• Deliver engaging training and validate workflows within the OCHIN Epic System.
• Contribute to training program design and enhance existing programs.
• Develop and maintain documentation, training aids, and learning materials.

Skills

Engaging Training Delivery

Workflow Validation

Feedback Analysis

Instructional Design

Adaptive Learning Materials

Job description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring for several new positions to meet increasing demand. When you join OCHIN, you have the opportunity to grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a virtual workforce of over 1,200 professionals, working remotely across 49 states. We offer a generous compensation package and support our employees’ well-being by fostering a healthy work-life balance and opportunities for professional growth. We are curious, collaborative learners committed to living our values daily. As we expand nationally, we welcome new talent to our team.

Position Overview

The Epic Resolute Professional Billing and Hospital Billing Trainer (Learning Analyst I) delivers personalized and generalized learning programs, including workflow design, training, documentation, and workshops to OCHIN members. The Learning Analyst may specialize in specific subjects, training programs, or organizational functions, and monitors the effectiveness of workflows and training through performance results and feedback. Training programs may cover clinical or operational workflows, Practice Management, Primary Care/Specialty, Acute Care, Behavioral Health, Dental, Revenue Cycle, Professional Billing, Hospital Billing, and Reporting. The Learning Analyst develops and maintains related documentation, videos, and workflows.

Essential Duties

• Delivers engaging training that meets objectives while promoting OCHIN best practices.
• Performs workflow validation within the OCHIN Epic System.
• Provides feedback on training, workflows, documentation, and videos.
• Contributes to new learning program design and enhances existing programs, including creating lesson plans and training aids.
• Creates and updates notifications for new or revised learning materials.
• Facilitates workflow design sessions to discover member operational and custom workflows, promoting best practices.
• Analyzes member feedback from sessions to improve training and workflows.
• Supports members with their Epic system build and integration, covering clinical and operational workflows across various areas.
• Utilizes diverse instructional modalities (tutorials, digital interactives, guides, scripts, quizzes, etc.) to optimize adult learning.
• Develops engaging, inclusive, and adaptive learning materials for all levels.
• Acts as a workflow resource for members and teams.
• Designs and maintains courses with clear learning objectives, interactive experiences, and assessments.
• Prepares written deliverables such as user guides, facilitator guides, workbooks, scripts, and workflow maps.
• Creates and manages interactive and non-interactive video content.
• Maintains OCHIN’s workflow knowledge base.
• Facilitates User Acceptance Testing for new members.
• Supports the development of new training programs and enhancements.
• Performs other duties as assigned.