EPIC BILLING PB/HB LEARNING SPECIALIST

OCHIN, Inc.; United States; Remote; USD 75,000 - 119,000; Full time

Job summary

OCHIN, Inc. is hiring a Learning Specialist to drive adoption of Quality Reporting, Healthy Planet tools, and Epic workflows across a national network. You will build and deliver learning programs, create user guides, and run coaching sessions to meet clinical and operational needs.

You will monitor training impact, support change management, and partner with cross‑functional teams to improve system usage and regulatory readiness, while advancing professional development and service excellence.

Qualifications

• Bachelor’s degree or equivalent in related field.
• 2+ years in training, course development, or instructional design.
• Healthcare experience with EPIC EHR is preferred.
• Certification in Epic Resolute PB/HB is desirable; billing credentials required.

Responsibilities

• Design and deliver learning programs across Epic modules and workflows.
• Lead workflow validation, gap analysis, and coaching sessions (virtual and onsite).
• Create guides, lesson plans, videos, and documentation for adult learners.
• Support change management and process improvements with cross‑functional teams.

Skills

Instructional design

Project management

Change management

Adult learning principles

LMS platforms

Education

Bachelor’s degree or equivalent

Healthcare EPIC experience

Tools

Epic Resolute PB

LMS (Learning Management System)

Job description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone. At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values. Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

POSITION OVERVIEW

The Learning Specialist supports OCHIN members by leading the implementation, optimization, and ongoing engagement of Quality Reporting, Healthy Planet tools, and related Epic workflows. This role partners closely with Account Managers, internal teams, and members to drive adoption, ensure effective utilization, and provide subject matter expertise in system design and reporting strategies. The Learning Specialist is responsible for developing and delivering comprehensive learning programs, including workflow documentation, training sessions, and workshops, to meet clinical, operational, and reporting needs across a variety of specialties. In addition, this role monitors the effectiveness of training and system usage through performance analyses and member feedback, promoting a culture of continuous improvement, operational excellence, and regulatory readiness. The Learning Specialist serves as a critical liaison between OCHIN and its members, ensuring alignment with organizational priorities and best practices.

ESSENTIAL FUNCTIONS

• Drive Member Engagement and Program Success: Lead and manage engagement strategies to promote the adoption and effective use of Healthy Planet and Quality Reporting tools among members. Serve as a key liaison to members, account managers, and internal teams, ensuring proactive communication, issue resolution, and relationship management in support of Population Health and regulatory initiatives.
• Deliver Training and Workflow Optimization: Design, deliver, and evaluate interactive training programs across multiple Epic modules and operational workflows. Facilitate workflow validation, discovery, and gap analysis sessions to align member practices with best practices, while providing tailored one-on-one or group coaching, both virtually and onsite.
• Develop and Maintain Educational Resources: Create and maintain a variety of learning and program support materials, including step‑by‑step user guides, lesson plans, scenario‑based learning experiences, instructional videos, and workflow documentation. Ensure materials are updated, engaging, inclusive, and accessible to support adult learning principles and member success.
• Lead Change Management and Continuous Improvement: Support members through operational changes and organizational transformation using structured change management principles. Partner with cross‑functional teams to analyze workflows, recommend process improvements, facilitate optimization projects, and lead initiatives aimed at enhancing operational outcomes, system usage, and regulatory compliance.
• Promote Program Innovation and Professional Development: Contribute to the ongoing growth and improvement of Population Health, Installation, and Learning programs by researching best practices, proposing enhancements, and mentoring team members. Actively pursue professional development opportunities and model adaptive leadership, collaboration, and a culture of learning and service excellence
• Other duties as assigned.

REQUIREMENTS

• Bachelor’s degree or equivalent relevant combination of education and experience
• Minimum of 2 years experience in a similar role. At least 1 year of experience providing training, course development, instructional design, and technical writing.
• Healthcare certification and/or experience with EPIC Electronic Medical Records (EHR) or Inpatient in a clinical or hospital setting is preferred.
• Proficiency or Certification in Epic Resolute PB or HB is desired. Training Credential in Resolute Professional Billing or Resolute Hospital Billing is required.
• 1+ years’ experience in Instructional Design to include: LMS architecture and deployment experience in a corporate environment, Conceptualizing, editing, and creating virtual learning or a related content for adult learners, Experience in a post‑production continuous improvement environment with industry knowledge of standard workflows and content organization.
• Understanding of change management skills
• Ability to occasionally work outside of normal work hours to deliver training.
• Demonstrated project management skills and balancing competing priorities
• Demonstrated ability to work both collaboratively and independently to complete tasks
• Base knowledge of understanding theories, tools, and methods of adult learning.
• Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHIN's nine core competencies. It’s not about passing or failing—it’s about understanding fit and setting you up for success.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home‑office environment, working remotely and will require that employees be on camera for all virtual meetings.
• The role routinely uses standard office equipment such as computers and mobile devices.

WORK LOCATION AND TRAVEL REQUIREMENTS

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on‑site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

WORK FROM HOME REQUIREMENTS ARE

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on‑site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/career

EQUAL OPPORTUNITY STATEMENT

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affimitive Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

BASE PAY OVERVIEW

OCHIN uses broadened pay bands to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

Salary Description

$74,519 -$119,231