Epic Applications Analyst II - Resolute Hospital Billing Charge Analyst

Health First; Florida; On-site; USD 70,000 - 100,000; Full time

Job summary

Health First in Florida seeks an Epic Applications Analyst II to support configuration and optimization of Epic EHR to improve clinical and business operations. You will liaison between end-users and IT, identify workflow improvements, and lead testing and training.

You will collaborate across departments to implement upgrades and ensure system integrity, focusing on incident resolution and Epic governance processes. This is a full-time on-site role.

Qualifications

• Associate degree in IT, healthcare or business administration or related field.
• Two years of experience in an EHR support role or Healthcare IT.
• Certification/accreditation prior to start and maintained.
• Four years of experience in EHR support in lieu of education.

Responsibilities

• Provide advanced support diagnosing, resolving, and documenting complex issues.
• Configure applications to match user and departmental workflows.
• Develop and deliver training sessions and resources for upgrades.
• Lead system tests for upgrades, patches, and feature rollouts.
• Collaborate with clinical and operational teams to optimize workflows.
• Troubleshoot applications and escalate incidents with IT and Epic support.
• Notate and track incidents in the ticketing system for timely resolutions.
• Participate in governance, change control, and enhancement requests.

Skills

Microsoft Office

Epic module knowledge

Problem solving

Healthcare workflows

Non-technical communication

Organization

Education

Associate’s degree in Information Technology, Healthcare or Business Administration, or relevant field

Tools

Epic configuration tools

Job description

POSITION SUMMARY

The Epic Applications Analyst II provides support on the configuration, and optimization of Epic Electronic Health Record (EHR) applications to ensure seamless clinical and business operations. The Epic Applications Analyst II serves as a key liaison between end-users and Information Technology (IT), identifying opportunities to enhance workflows, resolve issues, and ensure efficient use of Epic tools. The Epic Applications Analyst II leads system testing, develops and delivers training sessions, and works cross-functionally with departments to implement enhancements and support upgrades.

Job Requirements

The Epic Applications Analyst II provides support on the configuration, and optimization of Epic Electronic Health Record (EHR) applications to ensure seamless clinical and business operations. The Epic Applications Analyst II serves as a key liaison between end-users and Information Technology (IT), identifying opportunities to enhance workflows, resolve issues, and ensure efficient use of Epic tools. The Epic Applications Analyst II leads system testing, develops and delivers training sessions, and works cross-functionally with departments to implement enhancements and support upgrades.

Primary Accountabilities

• Provides advanced support to end-users by successfully diagnosing, resolving, and documenting any complex technical issues in a efficient and effective manner.


• Configures applications based on individual user, and departmental requests and requirements, ensuring system functions align with workflows for operational and clinical end-users.


• Develops, updates, and administers training sessions and provides educational resources for end-users in support of upgrades, new Associate onboarding, and applicable workflow changes.


• Leads system and quality assurance tests in relation to processing system upgrades, patches, and feature rollouts, mitigating end-user disruption or incidents and high-quality outcomes.


• Partners with clinical and operational teams in reviewing current workflows, finding opportunities for any potential optimizations by using Epic capabilities.


• Supports end-users by troubleshooting applications and collaborating with technical teams and Epic support when escalations are necessary for incident resolutions.


• Effectively notates, and tracks end-user reported incidents in ticketing management system to ensure all issues are properly followed up on in a timely manner to provide resolutions.


• Collaborates with teams in Epic governance processes, change control, and enhancement requests to ensure system integrity and full alignment with enterprise goals.

Work Experience

MINIMUM QUALIFICATIONS

• Education: Associate’s degree in Information Technology, Healthcare or Business Administration, or relevant field.


• Work Experience: Two (2) years of experience in EHR support role or Healthcare IT.


• Licensure: None


• Certification: Accreditation in required specialty prior to start date and maintained.


• Work Experience In Lieu of Education: Four (4) years of experience in EHR support role or Healthcare IT.


• Skills/Knowledge/Abilities:
  
  
  
  • Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint.
  
  
  • Intermediate knowledge of Epic modules and configuration tools.
  
  
  • Strong ability to resolve problems effectively, and in troubleshooting issues.
  
  
  • Understanding of Healthcare workflows, operationally, and clinically.
  
  
  • Ability to communicate technical concepts to non-technical users.
  
  
  • Strong organizational skills, and ability to manage multiple tasks at once to meet departmental needs.
  
  
  
  

Preferred Qualifications

• Education: Associate’s degree in Information Technology, Healthcare or Business Administration, or relevant field.


• Work Experience: Four (4) years of experience in Epic EHR support role or Healthcare IT.


• Certification:
  
  
  
  • Relevant Healthcare Technology Certification(s):
    
    
    
    • Certified Healthcare Technology Specialist (CHTS).
    
    
    • Certified Associate in Healthcare Information and Management Systems (CAHIMS).
    
    
    • Certified Professional in Healthcare Information and Management Systems (CPHIMS).
    
    
    
    
  
  
  • Any other relevant certification(s) in Healthcare Technology.
  
  
  
  

Physical Requirements

• Majority of time involves sitting or standing; occasional walking, bending, and stooping.


• Long periods of computer time or at workstation.


• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.


• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.


• Communicating with others to exchange information.


• Visual acuity and hand-eye coordination to perform tasks.


• Workspace may vary from open to confined.


• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule

Full-Time

Shift Times

8:00am - 5:00pm

Paygrade

PG-EP2