EPIC Applications Analyst (1-4): Professional Billing Admin and Professional Billing Claims - IT Services -

85 SolutionHealth; New Hampshire; Hybrid; USD 90,000 - 120,000; Full time

Job summary

SolutionHealth is hiring an Epic Application Analyst to implement, develop, and maintain the Epic system and related third‑party systems. The role requires Epic Build experience and PB Admin or PB Claims certifications, with the expectation to obtain any additional certification within six months.

Candidates should be prepared to participate in the Epic Sphinx test as part of the process. The position spans multiple analyst levels from I to IV, with on‑call support and project leadership

Qualifications

• Bachelor's degree or higher required.
• Epic Certification PB Admin or PB Claims required.
• Epic Build experience required.
• Must complete Epic Sphinx test during consideration.
• Experience as analyst implementing and testing vendor software advisable.

Responsibilities

• System Build and Configuration: research and configure systems to improve processes and patient safety.
• Heuristic Design: apply clinical/business knowledge to inform workflow and design.
• Adapt and Innovate: embrace change and seek improvements.
• Ensure Accountability: own actions and follow service standards.
• Collaborate and Communicate: partner with stakeholders and end users.

Skills

Epic Build experience

PB Admin Certification

PB Claims Certification

Education

Bachelor's Degree

Tools

Epic

Job description

Come work at the best place to give and receive care! Job Description: This position is not eligible for employer-sponsored work authorization now or in the future. Applicants who require sponsorship will not be considered. We are seeking an Epic Application Analyst for the following applications: Professional Billing with PB Admin Certification or PB Claims Certification Required. Epic Build experience required. Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process.

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

Epic Professional Billing with PB Admin or PB Claims Certification Required. If an applicant has only one of these credentials, they may be required to obtain the additional certification/proficiency within their first six months in the role. Epic Build experience required. Our job families include Epic Application Analyst positions in levels 1-4. The final position will be determined by a variety of factors applied to the selected candidate, including demonstrated experience, Epic training status portfolio, and an assessment of cultural norms. The Epic Applications Analyst role involves implementing, developing, and maintaining the Epic system and associated third-party systems. Analysts work at various levels, from entry-level (I) to expert (IV), with increasing responsibilities and independence. They provide on-call support, interact with clients, and ensure compliance with software lifecycle standards. As they progress, they gain deeper knowledge of the Epic platform, mentor junior analysts, and lead projects to improve patient safety and quality initiatives. The role requires strong critical thinking, problem-solving skills, and the ability to build partnerships with customers and colleagues at all levels.

What You’ll Do:

• System Build and Configuration: Independently research and configure systems to improve processes, add efficiencies, and promote patient safety.
• Heuristic Design: Promotes the effective use and benefits of healthcare systems Leverages applicable clinical/business knowledge, expertise, and licensure to inform workflow, system design, and to support end users. Demonstrates a solid understanding of heuristics in software design and incorporates questions and design elements in daily work.
• Adapt and Innovate: Embrace change positively, seek process improvements, and demonstrate innovative thinking.
• Ensure Accountability: Take responsibility for actions, correct mistakes, and adhere to service excellence standards. Demonstrates a commitment to service excellence, following IS Standards of Behaviors, governance, and performance management processes.
• Collaborate and Communicate: Build partnerships with stakeholders, end users, and colleagues, ensuring effective communication and support.
• Information Technology: Demonstrates general knowledge of systems development life cycle by applying appropriate methods to develop, test, deploy and evaluate ongoing maintenance needs.
• Project Management: Manage projects effectively, understand system development life cycles, and follow project management principles.
• Documentation and Testing: Create and maintain thorough documentation, develop test scripts, and ensure builds meet departmental standards and end user approval.

Additional Needs:

4-year Bachelor's Degree or combination of relevant education & experience may be considered in lieu of Bachelor's Degree Training in, or demonstrated aptitude in analytical abilities required as appropriate for role area. Experience as analyst implementing and testing vendor packaged software applications OR healthcare operational experience in area of application preferred or required depending on Analyst level. Certification requirements and depth of Epic experience varies depending on the Analyst level. All analyst levels require prior Epic experience (end user or analyst). Epic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels. If Epic training is required, results must meet department expected outcomes regarding completion time frame, overall scoring, and other aspects of training status completion. Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required. Experience in a healthcare setting required. Active vendor training status required. Can work under pressure with competing priorities and rapidly changing situations. Must be able to complete work through continuous use of a computer to perform job responsibilities. Must be able to communicate frequently and effectively with others verbally, in writing, and by virtual meetings (including camera)

Work Shift:

First Shift SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law. SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.