Epic Applications Analyst (1-4): Digital Patient Experience (MyChart /Cheers )-IT Services - Full Time

SolutionHealth; New Hampshire; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision

Short‑/long‑term disability & life

Tuition Reimbursement

403(b) Retirement Savings

Job summary

SolutionHealth, an integrated health system in New Hampshire, is seeking an Epic Applications Analyst to implement, develop, and maintain Epic and third‑party systems. Roles range from entry to expert levels, with on‑call support and remote work flexibility during Eastern business hours.

Occasional travel for Go‑Live and training is required. The team values strong problem‑ solving, customer partnership, and adherence to software lifecycle standards.

Qualifications

• Epic experience required across implementation, development, and maintenance.
• Ability to interact with clients and end users to translate needs into solutions.
• Experience coordinating projects and leading system configuration efforts.

Responsibilities

• Build and configure Epic applications and related systems.
• Embrace change and drive process improvements.
• Ensure accountability and adherence to IS standards and governance.
• Manage projects and follow SDLC principles within healthcare IT.

Skills

Epic experience

Analyst experience

Project management

Customer collaboration

Education

Bachelor's degree

Tools

Epic

Vendor testing

Job description

Come work at the best place to give and receive care!SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.

Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process.

We are seeking an Epic Application Analyst for the following applications: Our job families include Epic Application Analyst positions in levels 1-4. The final position will be determined by a variety of factors applied to the selected candidate, including demonstrated experience, Epic training status portfolio, and an assessment of cultural norms.

The Epic Applications Analyst role involves implementing, developing, and maintaining the Epic system and associated third-party systems. Analysts work at various levels, from entry-level (I) to expert (IV), with increasing responsibilities and independence. They provide on-call support, interact with clients, and ensure compliance with software lifecycle standards. As they progress, they gain deeper knowledge of the Epic platform, mentor junior analysts, and lead projects to improve patient safety and quality initiatives. The role requires strong critical thinking, problem-solving skills, and the ability to build partnerships with customers and colleagues at all levels.

General schedule Monday-Friday, Eastern time business hours with some flexibility. This position participates in an on-call rotation to support application needs. This position requires an appropriate virtual home office environment, working remotely. The role routinely uses standard office equipment such as computers and mobile devices. Travel is occasionally required to support business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

System Build and Configuration:

Leverages applicable clinical/business knowledge, expertise, and licensure to inform workflow, system design, and to support end users. Demonstrates a solid understanding of heuristics in software design and incorporates questions and design elements in daily work.

Adapt and Innovate:

Embrace change positively, seek process improvements, and demonstrate innovative thinking.

Ensure Accountability:

Take responsibility for actions, correct mistakes, and adhere to service excellence standards. Demonstrates a commitment to service excellence, following IS Standards of Behaviors, governance, and performance management processes.

Build partnerships with stakeholders, end users, and colleagues, ensuring effective communication and support.

Information Technology: Project Management:

Manage projects effectively, understand system development life cycles, and follow project management principles.

4-year Bachelor's Degree or combination of relevant education & experience may be considered in lieu of Bachelor's Degree

• ~ Training in, or demonstrated aptitude in analytical abilities required as appropriate for role area. Experience as analyst implementing and testing vendor packaged software applications OR healthcare operational experience in area of application preferred or required depending on Analyst level.
• ~ Certification requirements and depth of Epic experience varies depending on the Analyst level. All analyst levels require prior Epic experience (end user or analyst). Epic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels. If Epic training is required, results must meet department expected outcomes regarding completion time frame, overall scoring, and other aspects of training status completion.
• ~ Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required. Active vendor training status required.
• ~ Must be able to complete work through continuous use of a computer to perform job responsibilities.
• ~ Must be able to communicate frequently and effectively with others verbal, in writing, and by virtual meetings (including camera)

Health, dental, prescription, and vision coverage for full-time & part-time employees

• ~ Short-term disability, long-term disability, and life insurance coverage
• ~ Tuition Reimbursement
• ~403(b) Retirement Savings Plan

Work Shift:

Days - Remote

First SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.