Epic Application Support Manager I

Boston Children’s Hospital; Wellesley (MA); On-site; USD 130,000 - 170,000; Full time

Job summary

Boston Children’s Hospital is seeking a Senior Epic Analyst Leader to manage a team of analysts supporting Epic applications and end users. You will partner with operational leaders to optimize workflows, configure systems, and guide testing, implementation, and maintenance.

The role requires Epic Cadence, Prelude, and MyChart certifications, strong leadership, and the ability to drive complex projects across multiple Epic modules.

Qualifications

• Education: Bachelor’s degree or equivalent experience.
• Epic certifications required: Cadence, Prelude, and MyChart.
• 5+ years of Epic application support experience.
• Experience managing multiple Epic applications.

Responsibilities

• Plan team workload, priorities, staffing, and resources.
• Serve as SME guiding analysts through design, configuration, testing, and integrations.
• Partner with leaders to understand needs and propose technology solutions.
• Guide analysis, configure and test, support complex workflows and security.
• Oversee Epic and third-party integrations; coordinate tests and upgrades.
• Identify improvements to optimize operations and performance.
• Coordinate upgrade activities and release communications.
• Maintain open communication with staff and stakeholders.
• Contribute to hiring, coaching, and performance management.
• Develop training materials as needed.
• Participate in Epic forums and certification training.

Skills

Leadership

Stakeholder engagement

Epic workflow analysis

Team management

Process improvement

Training development

Communication

Problem solving

Education

Bachelor's Degree or equivalent experience

Epic Cadence certification

Epic Prelude certification

Epic MyChart certification

Lean Six Sigma Green Belt (preferred)

Tools

Epic Systems platform

Job description

Position Summary

Manages a team of Epic Analysts supporting assigned Epic applications and operational end users. Serves as a business partner and consultant to operational leaders, leveraging expertise in workflows, application functionality, and system integrations. Leads resolution of complex issues and guides analysts through design, configuration, testing, implementation, optimization, and maintenance of Epic applications and related systems. Ideal candidate will have the following certifications: Epic Cadence, Prelude, and MyChart.

Key Responsibilities

• Planning. Manages team workload, priorities, staffing assignments, and resource needs to meet business objectives. Monitors productivity and performance metrics, identifies training and process improvement opportunities, and recommends operational enhancements. Supports implementation of process and workflow improvements.

• Senior Resource. Serves as the team's subject matter expert, guiding analysts through application design, configuration, testing, implementation, maintenance, and integrations. Resolves the most complex issues and provides advanced technical leadership.
• Business Solutions. Partners with operational leaders and stakeholders to understand business needs and recommend technology solutions. Conducts workflow and systems analysis, identifies root causes of complex issues, evaluates solution options, and oversees project work assigned to the team.
• Builds/Configurations. Guides analysts in application design, configuration, testing, and implementation. Performs advanced configuration and customization to support operational requirements, including complex workflows, security functions, and compliance-related functionality. Leads unit, integrated, and specialty application testing.
• Integrations. Oversees implementation and maintenance of Epic and third-party application integrations. Evaluates integration requirements, collaborates with vendors and IT partners, coordinates testing, and supports upgrades and enhancements to integrated solutions.
• Optimizations/Enhancements. Maintains awareness of Epic best practices and industry trends. Identifies and recommends enhancements, optimization opportunities, and innovative solutions that improve operations and system performance.
• Upgrades. Coordinates team activities related to application upgrades, establishes timelines, assigns release note reviews, communicates milestones, and escalates issues as needed to ensure successful implementation.
• Communications. Maintains open communication with staff, customers, and stakeholders. Facilitates team meetings, provides project updates, communicates complex issues clearly, and presents recommendations or updates to leadership. Serves as a liaison between IT, operational departments, and practice groups.
• Team Leadership. Participates in hiring, promotion, and compensation recommendations. Establishes performance expectations, provides coaching and feedback, develops staff competencies, supports professional development, and manages performance concerns in partnership with leadership and Human Resources.
• User Training. May develop training materials and provide input to online or instructor-led education programs.
• Professional Development. Participates in Epic forums, user groups, conferences, certification training, and internal educational opportunities to maintain expertise and support organizational goals.

Minimum Qualifications

Education:
Bachelor's Degree or equivalent experience.

Certification/Registration Required:
Epic certification in two core applications applicable to the role/department. Additional Epic specialty certifications as applicable. Epic Cadence, Prelude, and MyChart certifications. Lean Six Sigma Green Belt preferred.

Experience:
5 years of Epic application support experience. Experience managing multiple Epic applications.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, employee discounts and discounted commuter benefits at certain locations. Experience the benefits of passion and teamwork.