Epic Application Analyst Lead

Hennepin Healthcare; Minneapolis (MN); Remote; USD 90,000 - 120,000; Full time

Job summary

A healthcare organization in Minneapolis is seeking an Epic Application Analyst Lead to support their IS&T Inpatient team. This full-time role involves developing solutions, managing relationships with users, and mentoring team members. Candidates should have experience with electronic health records, particularly Epic, and possess strong leadership and analytical skills. Passion for problem-solving and collaboration is essential.

Qualifications

• 3 years of experience in electronic health records and Epic.
• Ability to manage multiple competing objectives effectively.
• Current Epic Certification is preferred.

Responsibilities

• Develop, configure, and modify solutions in Epic.
• Manage relationships with end users and stakeholders.
• Mentor and train team members.

Skills

Leadership

Collaboration

Analytical thinking

Problem-solving

Education

Associates of Arts (AA)

Bachelor’s degree

Tools

Epic system

Job description

Overview

SUMMARY: We are currently seeking an Epic Application Analyst Lead to join our IS&T Inpatient team. This full-time role will work days. Open to remote work.

Purpose of this position: We are currently seeking an Epic Application Lead to join our team. Under limited supervision, support the IS&T team in maintaining Epic system and associated applications with integration/interfaces with Epic.

RESPONSIBILITIES

• Research to develop, configure, and modify moderate to high complexity "break fix" solutions in Epic
• Review, build, test, debug, and document progress of Epic issues in partnership with the TS utilizing the SLG process and release notes
• Participate in testing phases of associated applications during implementations and upgrades
• Manage and grow strong relationships with end user communities, customers, and business partners
• Provide Epic content expertise to support service/desktop team members and applications with integration/interfaced systems
• Identify opportunity for process/system improvements by adopting new Epic functionality, update team roadmaps to reflect these opportunities and partner with Informatics on planning and implementing these improvements
• Facilitate meetings
• Analyze risk and develop mitigation plan for Epic safety/financial escalations, monitor team SLGs/Nova notes to assure regular updates are recorded and follow-up is documented
• Participate in hardware and software planning
• Mentor and train team members, assist with onboarding and ensure cross training
• Support leadership by monitoring and assigning out tasks when there is capacity to absorb work or perform investigation of requests and make recommendations prior to assigning
• Provide regular and/or off hour on call support as scheduled
• Perform other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

• 3 years relevant of comprehensive professional experience working in the electronic health record, Epic
• Associates of Arts (AA) or Bachelor’s degree

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• Experience in leading teams
• Ability to collaborate and bring teams together
• Experience developing technical/systems design specifications and building system solutions
• Experience executing risk mitigation plans
• Demonstrated ability to spearhead resolution of team related issues
• Capability to manage multiple competing objectives and clearly communicate results and/or barriers

Knowledge/Skills/Abilities:

• Ability to think strategically and demonstrate flexibility to adapt to changes in organizational or department priorities
• Critical thinking and problem-solving skills
• Demonstrated analytical, critical thinking, problem solving and conflict resolution skills
• Ability to multi-task and prioritize tasks
• Ability to explain or demonstrate technology in a manner suited to the audience
• Ability to provide customer focused service and communicate the value of proposed solutions
• Ability to communicate issue updates to stakeholders
• Ability to consider cross functional areas and applications, understanding the interdependencies when evaluating information
• Ability to serve as subject matter expert for technical questions
• Ability to mentor and train team members

License/Certifications:

• 1 Current Epic Certification (EpicCare Orders Certification is preferred) OR 1 Current Epic Accreditation OR 1 Current Epic Proficiency Self-study OR 1 Current Epic Proficiency

-AND-

• 1 Current Epic Certification OR 1 Current Epic Accreditation OR 1 Current Epic Proficiency Self-study OR 1 Current Epic Proficiency

(Relevant to Position)