Epic Application Analyst (Kaleidoscope)

University Hospitals Pain Management; Shaker Heights, Northern (OH, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

University Hospitals Pain Management is seeking an experienced Epic Analyst to design, configure, test, and implement changes to Epic system applications. You will collaborate with Epic representatives, leadership, and subject matter experts to build workflows and support deployment across the organization.

The role involves coordinating testing, supporting upgrades, creating reports and dashboards, and guiding end-user training while maintaining PHI security and documentation standards.

Qualifications

• Experience configuring and supporting Epic system applications.
• Ability to design workflows and improve clinical/operational processes.
• Proficient in testing, validation, and reporting for Epic deployments.
• Experience with change management and end-user training.
• Strong documentation and communication skills.

Responsibilities

• Performs needs assessment, software design, implementation, support, and reporting.
• Facilitates workflow design with SMEs to improve efficiency and quality initiatives.
• Coordinates unit and integration testing with test scripts.
• Supports change management and system deployments.
• Develops end-user training materials and supports training efforts.
• Ensures documentation standards.
• Identifies and analyzes issues with vendor assistance; escalates as needed.
• Manages application upgrades and troubleshooting.
• Creates reports and dashboards to support customers.
• Maintains system documentation and change control procedures.
• Provides direction to junior team members.
• On-call rotation duties as required.
• Develops policies with clinicians and IT team.
• Supports hospital interfaces and system integration.
• Performs other duties as assigned.
• Complies with policies and PHI handling requirements.

Skills

Epic Systems

Workflow design

Project management

Testing

Documentation

Reporting

Tools

Epic Software Suite

Job description

A Brief Overview

The Epic Analyst designs, configures, tests, and implements changes of assigned Epic system applications. In this role, the Epic Analyst consults with Epic representatives, leadership, subject matter experts to engage stakeholders to configure and build Epic software and applications. The role includes the management of projects; working through complex problems, performing and supporting application upgrades, provides solutions, develops and documents workflows harmonized with systems, and supports the implementation life cycle to include end user adoption.

What You Will Do

• Performs needs assessment, software design, implementation, support, and reporting.
• Independently facilitates design of workflow in conjunction with appropriate subject matter experts; workflows will focus on improved efficiencies, solving complex workflow issues and incorporating quality initiatives.
• Coordinates and participates in unit and integrated testing activities of the software to ensure that the design objectives are met, including the development of testing scripts.
• Participates in change management activities to support successful system deployments and enhancements.
• Leads components of development of end-user training materials and participates in training efforts.
• Assists other team members in ensuring good documentation standards.
• Identifies and analyzes moderately complex issues with vendor assistance and brings problem tickets to resolution. Leads escalation of issues with appropriate internal resources.
• Independently manages components of application upgrades and troubleshooting efforts.
• Creates reports, dashboards, and other analytical tools to support customer base.
• Creates and maintains appropriate system documentation.
• Utilizes and maintains appropriate change control procedures and standards
• Provides direction to junior team members.

Additional Responsibilities

• Performs on call rotation duties as required
• Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Clinical team manager.
• Supports and troubleshoots Hospital Information Systems interfaces for inbound/outbound and billing orders and works with other application analysts to insure successful system integration.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.