Epic Application Analyst / Coordinator

OFFSITE; Remote; USD 80,000 - 98,000; Full time

Job summary

A healthcare technology organization is seeking an Epic Application Analyst/Coordinator to provide technical support in an Epic environment. The role includes designing and maintaining electronic systems while requiring candidates to possess strong communication and technical skills. Candidates must have a Bachelor's degree in a relevant field and at least two years of experience in a technical environment supporting applications. This remote position mandates periodic on-site visits to Toppenish, WA. Competitive salary and generous benefits are provided.

Benefits

100% employer-paid health insurance

Profit sharing & 403(b) retirement plan

Generous PTO, 8 paid holidays

Qualifications

• Four years of experience working in a healthcare setting with Epic and/or applications support may be substituted for required education.
• Two years of experience in a technical environment supporting applications.
• Previous Epic systems experience is preferred.

Responsibilities

• Design, develop, implement, and troubleshoot Epic systems.
• Provide technical support during implementation of Epic Environment systems.
• Work with stakeholders to gather system requirements and make modifications.

Skills

Knowledge of hardware, software, and peripheral equipment

Knowledge of clinical workflows and clinical business systems

Ability to document clinical and business processes and procedures

Effective verbal, written, and listening communication skills

Education

Bachelor's Degree in a Computer or Healthcare field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Visio

Microsoft PowerPoint

Job description

Job Details

Position Title: Epic Application Analyst/Coordinator
Employment Duration: Full time
Offer Relocation: Yes
Exempt Status: Exempt

Job Overview

The Epic Application Analyst/Coordinator provides technical support services in an Epic environment. This position designs, develops, implements, and maintains electronic systems.

Strongly prefer candidates with Epic Resolute Professional Billing experience.

Remote Eligibility

This is a remote position. Candidates must reside in one of these U.S. states: WA, OR, ID, CA, AZ, CO, TX, IL, IN, WI, TN, MA, MD, VA, NC, AL, GA, FL (some restrictions within WA and CA). At least two on-site weeks per year will be required in Toppenish, Washington, and additional on-site time may be needed for project/business support. If you reside outside of the above states but are open to relocation, we can provide a relocation allowance if hired.

Our Mission

"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Position Highlights

• Salary: $80,168.40 - $97,734 yearly salary DOE with the ability to go higher for highly experienced candidates
• Hiring/Retention Bonus Structure:
  • At Hire: $900.00
  • At 180 days (6 months): $1,200.00
  • At 12 months: $900.00
• Bonus will be pro-rated based on Full Time Equivalency (FTE)
• Relocation allowance available.

Benefits

• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

What You'll Do

• Design, develop, implement, maintain, and troubleshoot Epic systems.
• Monitor and evaluate systems and take action to resolve any issues.
• Observe end users and utilize knowledge of workflow to make recommendations for system innovations and improvements.
• Work with clinical, operational, and administrative stakeholders to understand their needs, gather system requirements, and make modifications to the system as appropriate.
• Evaluate need for hardware and software upgrades, modifications and repairs; perform adequate testing to troubleshoot new and existing equipment; ensure compatibility and operability with existing systems.
• Perform technological feasibility studies for Epic Systems implementations or enhancements.
• Plan, execute, and finalize Epic systems projects; perform cost-benefit analysis, document project scopes, and design implementation plans.
• Provide technical support during implementation and installation of Epic Environment systems and associated 3rd party products.
• Serve as primary contact for the Epic Environment and provide consultation and information to decision makers regarding the Epic system.
• Provide consultation and support to end users regarding their technical issues.
• Coordinate and perform in-depth system software testing, including regression, system and ad-hoc testing.
• Work with vendors on existing or new systems.
• Maintain tracking systems to ensure issues are reported and resolved in a timely manner.
• Work with the IS Security team to ensure all company policies concerning HIPAA and general system security are adequately represented, reflected and enforced for the systems they are responsible for.
• May be assigned responsibility to ensure the timely provisioning and de-provisioning of appropriate levels of access for the systems that they support.
• May require periodic travel by automobile to various YVFWC sites located across our service regions (Washington and Oregon) to engage with business partners and provide IS support as needed.

Qualifications

• Bachelor's Degree in a Computer or Healthcare field. Four years' experience working in a healthcare setting with Epic and/or applications support may be substituted for the required education.
• Two years of experience in a technical environment supporting applications and working with end users.
• Experience in a healthcare setting is preferred.
• Previous Epic systems experience is preferred.
• Epic Certificate Training Status preferred, or ability to acquire an Epic Certificate Training Status within 90 days of completed training.
• Clinical certifications, licenses, or credentials may be preferred.
• Valid Driver's License and proof of automobile liability insurance coverage.

Skills

• Knowledge of hardware, software, and peripheral equipment and troubleshooting techniques.
• Knowledge of clinical workflows and clinical business systems.
• Knowledge of system security concepts including provisioning and access management governance.
• Knowledge and familiarity with various project management methodologies including traditional waterfall and Agile methodologies preferred.
• Ability to assess various equipment and procedures and make recommendations for improvements.
• Ability to work with gather system requirements.
• Ability to document clinical and business processes and procedures.
• Ability to design, build, and execute comprehensive workflow-based test plans and scripts.
• Ability to effectively manage multiple, concurrent priorities.
• Ability to develop effective working relationships to gain trust and establish credibility at all organizational levels.
• Ability to lead group discussions and guide them to make key decisions.
• Effective project management capability throughout the project lifecycle of planning, organizing, managing, and finalizing outcomes.
• Ability to analyze complex data and communicate observations in a simplified manner.
• Strong analytical and decision-making skills to be able to assess the root cause of an issue and determine an optimal solution.
• Effective verbal, written, and listening communication skills.
• Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, Excel, Visio, and PowerPoint.