Epic Application Analyst (ClinDoc)

Memorial Hermann Health System; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Memorial Hermann Health System in Houston seeks an Epic Application Analyst to advance the functionality and efficiency of Information Systems using Epic Applications. This role involves analysis, design, configuration, and implementation to ensure workflows effectively leverage Epic and integrated technologies.

You will provide ongoing analysis, consultation, problem-solving and training, reporting to an ISD manager.

Qualifications

• Associates degree preferred
• Epic Certification required
• 2 years of related experience in healthcare, education, or technology
• 3 years of experience in large, corporate MIS or similar healthcare systems analysis, design, build, test and implement
• Experience with Epic or other Health Information Systems is desirable
• Basic working knowledge of Epic or other EHR application support, development tools and methodologies
• Strong analytical and technical skills; good planning and organizational abilities; strong communication and customer service skills

Responsibilities

• Translates customer requests into Epic and other software application solution specifications.
• Uses PC system development tools to develop and deploy queries, simple applications, moderately complex reports and other business solutions in Epic and related systems.
• Maintains detailed technical knowledge of assigned applications.
• Assists customers with optimizing their use of Epic applications.
• Participates in after-hours application support via rotating on-call schedule.
• With moderate supervision, sets priorities, understands Epic and other integrated applications, and answers technical questions and performance for all assigned tasks.
• Identifies issues and concerns and communicates them to Team Lead and/or Manager as appropriate.
• Develops options and recommendations.
• Provides training, support, and problem resolution to customers.

Skills

Analytical skills

Technical aptitude

Planning & organizational skills

Communication & collaboration

Customer service skills

Education

Associates degree, preferred

Tools

Epic Certification

Job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Epic Application Analyst is responsible for advancing the functionality and operational efficiency of Information Systems utilizing their expertise in Epic Applications. This entails basic to intermediate analysis, design, configuration and implementation. This position is responsible for ensuring integration of technology into effective workflow and process design as well as ensuring operational efficiency of assigned Epic applications and integrated technology. Provides ongoing analysis, consultation, problem-solving, collaboration and application support to users. Also responsible for contributing to related project work and system training. The Epic Application Analyst typically reports to an ISD manager or above.

Minimum Qualifications

Education: Associates degree, preferred

Licenses/Certifications: Epic Certification required

• Two (2) years of equivalent experience in related areas such as healthcare, education, or technology required
• Three (3) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Management Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation preferred
• Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System
• Previous Epic or other Health Information Systems experience desired
• Basic working knowledge of Epic or other Electronic Health Record (EHR) application support, development tools and methodologies
• Good analytical skills and technical aptitude
• Good planning and organizational skills
• Good communication, collaboration and customer service skills

Principal Accountabilities

Analysis/Design

• Translates customer requests into Epic and other software application solution specifications.

Applications Development

• Uses PC system development tools to develop and deploy queries, simple applications, moderately complex reports and other business solutions in Epic and related systems

Technical Administration

• Maintains detailed technical knowledge of assigned applications.

Application Support

• Assists customers with optimizing their use of Epic applications.
• Participates in after-hours application support via rotating on call schedule.

Project Planning

• With moderate supervision, sets priorities, understands Epic and other integrated applications, answers technical questions and performance all assigned task

Problem Solving

• Identifies issues and concerns and communicates them to Team Lead and/or Manager as appropriate.
• Develops options and recommendations.

Customer Service

• Provides training, support, and problem resolution to customers.

Communications

• Thinks, plans, leads and acts appropriately in tactical settings.
• Demonstrates strong communication and interpersonal relationship skills.

Other

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.