Epic Analyst, 2 - Grand Central (Hybrid)

marywashingtonhealthcare; Fredericksburg (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Mary Washington Healthcare is seeking an IS Application Analyst who can work independently on routine to moderately complex assignments. The role involves design, development, testing, installation, and support of application software, focusing on efficiency, end-user experience, and data integrity.

You will provide technical support, diagnose hardware, software, and network issues, ensure HIPAA compliance, document resolutions, and maintain knowledge bases.

Qualifications

• High school diploma or equivalent required.
• Minimum of three years of related experience.

Responsibilities

• Compiles requirements, creates solutions, and builds/configures/modifies applications.
• Investigates business and operational process opportunities and provides implementation advice to stakeholders.
• Monitors systems to ensure that system errors are resolved as soon as possible.
• Maintain system security and follow industry best practices, including HIPAA compliance.
• Performs other duties as assigned.

Skills

IS Customer Support

IS Quality Assurance

IS Project Management Support

System Documentation

System/Workflow Analysis and Config

Other

Education

High school diploma or equivalent

Job description

Start the day excited to make a difference...end the day knowing you did. Come join our team.

Job Summary:

The IS Application Analyst is a subject matter specialist that works and builds independently to accomplish routine to moderately complex assignments.

The Application Analyst's work involves the design, documentation, development, modification, testing, installation, implementation, and support of new or existing application software. This role is highly focused on efficiency and works collaboratively to maximize workflows and improve the end-user experience while maintaining image, data, and systems integrity. In addition, the role provides technical support to assist customers in troubleshooting problems or concerns they encounter while using application(s) in their daily work. Application Analysts diagnose hardware, software, printing, and network connectivity issues. Programming also focuses on patient safety and quality improvement initiatives. Every task involves some level of HIPAA and Regulatory compliance assurance. All roles are expected to provide rotational on-call 24x7 support. All roles are required to document concerns and resolutions appropriately. All roles are expected to maintain a current knowledge base of industry standards and best practices. All roles are expected to obtain and/or maintain relevant certifications for the job and career ladder level (e.g. AGILE; EPIC; Microsoft; VMware VCAP; Network Engineering Certificate). Cross-Functional teamwork is expected at all levels.

Essential Functions & Responsibilities:

• Compiles requirements, creates solutions, and builds/configures/modifies applications.
• Investigates business and operational process opportunities and provides implementation advice to stakeholders.
• Monitors systems to ensure that system errors are resolved as soon as possible.
• Maintain system security and follow industry best practices, including HIPAA compliance.
• Performs other duties as assigned.

Technical Competencies (Major Functions)% of Time (approximate):

• IS Customer Support (IS issue diagnosis, troubleshooting/solutions, resolution, documentation) - 15%
• IS Quality Assurance (integrated testing, regulatory management, risk management) - 15%
• IS Project Management Support - 15%
• System Documentation - 15%
• System/Workflow Analysis and Configuration - 30%
• Other - 10%

Qualifications:

High school diploma or equivalent required.

Minimum of three years of experience in a related role.

Competency Model:

Business Acumen

• Understands the organization's strategic goals and how department goals support the organization.
• Seeks opportunities to extend and deepen learning of organization and area.
• Shares new information and knowledge with others.
• Be curious; question your assumptions when presented with an issue or question.
• Self-motivated to research and learn new information and explore new options.
• Seeks to maximize potential abilities and helps others.

Communication

• Expresses oneself clearly in conversations, business writing and interactions with others.
• Delivers oral and written communications that are impactful and persuasive to their intended audiences.
• Demonstrates a high level of emotional intelligence in the face of conflict.
• Responds to tickets and emails in a timely manner.

Planning and Organizing

• Manages and monitors time and resources effectively to complete assignments.
• Utilizes resources and gets involvement from others where appropriate.
• Shares information, materials, and time readily with others who need them.

Teamwork

• Encourages participation from all team members, regardless of role within organization; supports team members and customers.
• Identifies and works through conflict that may derail the collaborative process.
• Holds self and others accountable to create unifying goals and measure with peers.
• Support team through knowledge sharing and concise documentation.
• Applies the knowledge of fundamental IT concepts.
• Asks questions, diligently seeks and is receptive of guidance.

Drive Change

• Anticipates potential concerns/resistance to change and takes constructive steps to address them.
• Encourages others to adopt new methods or technologies that add value or improve performance.
• Keeps others focused on critical goals and deadlines through periods of change or ambiguity.
• Be flexible and adopt new processes and methods.
• Stay positive in attitude and actions.

MWHC will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status (EOE). We are also committed to equitable and transparent compensation practices and comply with all applicable pay transparency and pay equity laws.

Required

Physical Requirements: Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills.

Mental Requiremen