Epic Analyst

SoTalent; Tyler (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Sotalent is seeking an Epic Analyst to support, optimize, and enhance Epic applications and healthcare workflows across clinical and business operations. This role acts as a liaison between end users, clinical teams, operational stakeholders, and IT to ensure Epic solutions are configured, maintained, and continuously improved.

The candidate should have 3+ years of experience, with 2+ years in healthcare or IT, and Epic certification or proficiency in modules.

Qualifications

• Associate or Bachelor’s degree in healthcare, business, information systems, or related field.
• 3+ years of experience, including 2+ years in healthcare, business systems, or IT.
• Strong knowledge of Epic workflows and understanding of operational processes.
• Ability to develop new Epic functionality with minimal direction.
• Excellent analytical, problem-solving, and multitasking skills.
• Highly effective communication, customer service, and user engagement abilities.
• Ability to work independently while collaborating with cross-functional teams.
• Experience mentoring junior team members is a plus.

Responsibilities

• Configure, test, support, and optimize Epic modules to meet requirements.
• Partner with operational leaders, clinical teams, and IT to deliver user-centered solutions.
• Perform workflow analysis, identify gaps, and recommend improvements.
• Troubleshoot and resolve moderate Epic issues; escalate when needed.
• Manage medium-complexity build requests, enhancements, and projects with minimal oversight.
• Participate in system upgrades, new feature evaluations, and version releases.
• Maintain documentation following change control and governance standards.
• Provide ongoing education and guidance to end users on Epic functionality.

Skills

Epic workflows

Analytical skills

Problem-solving

Communication skills

User engagement

Independent work

Mentoring

Education

Associate or Bachelor's degree in healthcare, business, information systems, or related field

Job description

Are you passionate about healthcare technology, clinical workflow optimization, and improving user experiences through Epic applications?

We are seeking an Epic Analyst to support, optimize, and enhance Epic applications and healthcare workflows across clinical and business operations. This role serves as a key liaison between end users, clinical teams, operational stakeholders, and technical teams, ensuring Epic solutions are configured, maintained, and continuously improved to meet organizational goals.

What You’ll Do

• Configure, test, support, and optimize assigned Epic modules to meet operational and technical requirements.
• Partner closely with operational leaders, clinical teams, and IT to deliver effective, user-centered solutions.
• Perform workflow analysis, identify gaps, and recommend improvements that enhance efficiency and usability.
• Troubleshoot and resolve moderate application issues independently, escalating when appropriate.
• Manage medium‑complexity build requests, enhancements, and projects with minimal oversight.
• Participate in system upgrades, new feature evaluations, and version releases.
• Maintain accurate and thorough documentation following change control and governance standards.
• Provide ongoing education and guidance to end users and new team members on Epic functionality and best practices.
• Collaborate with vendors and technical teams to address system, performance, or integration issues.
• Represent user needs during design sessions, enhancement reviews, and cross-team initiatives.
• Contribute to strategic discussions by presenting solution options with pros/cons and making timely decisions.

What You Bring

• Associate or Bachelor’s degree preferred (healthcare, business, information systems, or related field).
• 3+ years of experience, including 2+ years in healthcare, business systems, or IT.
• Strong knowledge of Epic workflows and a deep understanding of operational processes.
• Ability to develop new Epic functionality with minimal direction.
• Excellent analytical, problem‑solving, and multitasking skills.
• Highly effective communication, customer service, and user engagement abilities.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Experience mentoring junior team members is a plus.

Certifications

• Epic certification or proficiency in assigned modules is required (must be obtained within 6 months if not already held).
• Certifications must be kept current through version updates and ongoing training.

Preferred Skills

• Strong understanding of Epic build concepts, design principles, and configuration standards.
• Experience working with clinical and business stakeholders to improve workflows.
• Ability to translate complex technical details into clear, user-friendly explanations.
• Skill in presenting data and workflows visually (charts, graphs, diagrams).
• Experience coordinating with external vendors and internal technical teams.