EPC Group Looking for IT Helpdesk Technician at Remote

Role: IT Help Desk Technician

Experience: 5 years+ experience working in a Windows environment, 3 years+ O365 & Exchange experience

Job Description:

We are looking for an IT Help Desk Tier 1 & Tier 2 to provide support for our managed services clients. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. We support both Macs and PCs along with the MS365 application suite.

Basic Function/Responsibilities:

1. Handle Tier 1 & Tier 2 help desk escalations through tickets or phone.
2. Follow up on outstanding requests and ensure timely resolution.
3. Handle O365 and Exchange related queries.
4. Support Windows 10, Mac OS X, Google Collaboration Apps, and Office 365.
5. Understand Active Directory fundamentals.
6. Manage client PC connectivity – ethernet, TCP/IP and VPN, firewalls.
7. Experience with Antivirus products.
8. Demonstrate strong customer service and troubleshooting skills.
9. Ability to communicate technical information, both verbal and written, to a wide range of end-users.

Time: Thursday to Monday (IST hours 6am – 2pm)

Experience: 3 to 8 years

Fluent English Communication:

Job Type: Full-time

Pay: From ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund
• Work from home

Ability to commute/relocate:

• Remote: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Total work: 3 years (Preferred)