EPC Group Looking for IT Helpdesk Technician at Remote

EPC Group; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated IT Help Desk Technician to join their dynamic team. This role is perfect for someone who thrives in a fast-paced environment and is passionate about technology and assisting clients. You will be responsible for providing Tier 1 and Tier 2 support, managing help desk escalations, and ensuring timely resolution of issues. With a focus on customer service, you will support both Windows and Mac environments, as well as the MS365 application suite. If you are looking for a full-time position that allows you to work from home while making a significant impact on client satisfaction, this opportunity is for you.

Benefits

Health insurance

Provident Fund

Work from home

Qualifications

• 5+ years in a Windows environment with customer service skills.
• Experience with O365, Exchange, and strong troubleshooting abilities.

Responsibilities

• Handle Tier 1 & 2 help desk escalations via tickets or phone.
• Support Windows 10, Mac OS X, and Office 365 applications.

Skills

Windows Support

O365 & Exchange

Customer Service

Mac OS Support

Active Directory

Networking (TCP/IP, VPN)

Antivirus Management

Troubleshooting

Job description

Role: IT Help Desk Technician

Experience: 5 years+ experience working in a Windows environment, 3 years+ O365 & Exchange experience

Job Description:

We are looking for an IT Help Desk Tier 1 & Tier 2 to provide support for our managed services clients. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. We support both Macs and PCs along with the MS365 application suite.

Basic Function/Responsibilities:

1. Handle Tier 1 & Tier 2 help desk escalations through tickets or phone.
2. Follow up on outstanding requests and ensure timely resolution.
3. Handle O365 and Exchange related queries.
4. Support Windows 10, Mac OS X, Google Collaboration Apps, and Office 365.
5. Understand Active Directory fundamentals.
6. Manage client PC connectivity – ethernet, TCP/IP and VPN, firewalls.
7. Experience with Antivirus products.
8. Demonstrate strong customer service and troubleshooting skills.
9. Ability to communicate technical information, both verbal and written, to a wide range of end-users.

Time: Thursday to Monday (IST hours 6am – 2pm)

Experience: 3 to 8 years

Fluent English Communication:

Job Type: Full-time

Pay: From ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund
• Work from home

Ability to commute/relocate:

• Remote: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Total work: 3 years (Preferred)