EOC Specialist - Second Shift

Bath & Body Works; Columbus (OH); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

EAP support

401(k) match

Paid time off

Family benefits

Discounts on products

Descripción de la vacante

Bath & Body Works, Inc. seeks a Security Operations Analyst to respond to escalated incidents from stores, home office, and distribution centers, coordinating actions per policy across global locations.

The role requires calm under pressure, clear reporting, and collaboration with enterprise asset protection teams. You'll monitor access controls, CCTV, alarms, and safety systems, while delivering guidance to associates and maintaining security standards across the Columbus home office and

Formación

• Preferred experience in a crisis management command center or call center equivalent.
• Security/Safety or Retail Assets Protection experience.
• Ability to fluently speak a second language a plus.
• Exemplary customer service and listening skills.
• Ability to establish trust and cultivate relationships within a team-oriented environment.
• Ability to prioritize multiple tasks and maintain composure in a fast-paced environment.

Responsabilidades

• First responder to calls from our stores, home office and distribution center partners regarding escalated incidents.
• Responds to initial emergency issues and coordinates actions per policy for all enterprise locations and stores globally.
• Works under stress and defuses emotional situations while delivering instructions regarding associate safety.
• Reports incidents dealing with theft, safety, and asset protection clearly and accurately.
• Monitors security for all associates, including those who travel internationally or work at global offices.
• Monitors access control, burglar alarms, fire safety systems, CCTV, and coordinates resolution with asset protection.
• Monitors internet, social media, and vendor sources for global security issues and follows procedures in emergencies.
• Performs other duties as assigned by EOC leadership.

Conocimientos

Crisis management

Call center experience

Security knowledge

Customer service

Teamwork

Multitasking

MS Office

Educación

Bachelor's degree or coursework in international affairs, emergency management, or criminal justice

Herramientas

Microsoft Office

Excel

PowerPoint

Descripción del empleo

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do. We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

Responsibilities

• First responder to calls from our stores, home office and distribution center partners regarding escalated incidents regarding safety, crisis management and emergency issues
• Responds to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and stores globally
• Works under stress and defuses emotional situations while delivering instructions regarding associate safety
• Demonstrates expert written and verbal communication skills to accurately report incidents dealing with theft, safety, and other asset protection issues
• Monitors the security and safety for all associates, including those who travel internationally or work at our global office locations
• Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise asset protection team
• Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation
• Accurately report incidents dealing with theft, safety, and other asset protection issues
• Performs other duties as may be assigned by the EOC leadership team

Qualifications

• Preferred experience in a crisis management command center or call center equivalent
• Security/Safety or Retail Assets Protection experience
• Ability to fluently speak a second language a plus
• Exemplary customer service and listening skills
• Ability to establish trust and cultivate relationships within a team-oriented environment
• Ability to prioritize multiple tasks simultaneously and maintain composure in a fast paced environment; including diffusing emotional situations.
• Ability to work a flexible schedule including a combination of days, evenings, nights, and weekends totaling 40 hours per week with occasional overtime
• Strong computer skills in Microsoft Office, Excel, and Powerpoint

Education

• Relevant work experience, a college degree, or course work study related to international affairs, emergency management, or criminal justice; preferred

Core Competencies

• Drives Results
• Action Oriented
• Collaborates
• Decision Making
• Nimble Learning

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:

• Robust medical, dental, vision and pharmacy coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
• No-cost mental health and well-being support through our Employee Assistance Program (EAP).
• 401(k) with company match and Associate Stock Purchase Program with discount.
• Opportunity for paid time off, paid parental leave and access to family building benefits.
• Home, auto and pet insurance and a company-provided Care.com subscription.
• Tuition reimbursement and scholarship opportunities for post-secondary education.
• Enjoy complimentary products and a 40% merchandise discount so you can experience and share the brand you love.
• Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Washington Fair Chance Act Guide

We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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