EOC Engineer- Junior Level | Req#3806

ActioNet, Inc.; Maryland; Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative IT solutions provider is seeking a Junior EOC Engineer to support system configuration and optimization. In this remote role, you will assist in daily operations, perform capacity analysis, and provide user support. You'll collaborate closely with senior analysts and programmers to ensure effective system implementation. This role offers a unique opportunity to grow your skills in a supportive environment that values integrity and community. Join a company recognized as a top workplace, where your contributions will help drive excellence in service delivery and community engagement.

Benefits

Medical Insurance

Vision Insurance

Life and AD&D Insurance

401(k) Savings Plan

Education and Professional Training

Flexible Spending Accounts (FSA)

Employee Referral and Merit Recognition Programs

Employee Assistance and Identity Theft Protection

Paid Holidays: 11 per year

Paid Time Off (PTO)

Qualifications

• 1 year of experience in system analysis or configuration.
• Knowledge of mainframe, mini, or client/server systems.

Responsibilities

• Assist in system configuration and optimization.
• Provide user support and collaborate with senior analysts.

Skills

System Analysis

Configuration Management

Capacity Analysis

User Support

Communication Skills

Education

Relevant Certifications (ITIL, CompTIA)

Tools

Mainframe Systems

Client/Server Systems

Unix

Microsoft Systems

Job description

ActioNet has an opportunity for a EOC Engineer - Junior Level. This role is remote and based in Suitland, MD.

Job Description:

• Assist with the daily activities of configuration and operation of systems (mainframe, mini, or client/server based).
• Assist in optimizing system operation and resource utilization.
• Perform system capacity analysis and planning.
• Provide assistance to users in accessing and using business systems.
• Analyze information requirements and evaluate problems related to workflow, organization, and planning.
• Assist Senior Computer Systems Analysts and Computer Systems Analysts in developing corrective actions.
• Help develop plans for automated information systems from project inception to conclusion.
• Define problems, develop system requirements, and create program specifications for programmers.
• Coordinate closely with programmers to ensure proper implementation of program and system specifications under the supervision of a Senior or Computer Systems Analyst.
• Work with functional users to develop alternative solutions for systems.

Responsibilities:

• Assist in system configuration, optimization, and resource management.
• Perform capacity analysis and monitor system performance.
• Provide user support for accessing and utilizing business systems.
• Collaborate with senior analysts to identify and resolve system issues.
• Develop requirements and specifications for new systems and enhancements.
• Work closely with programming teams to ensure system specifications are accurately implemented.

Requirements:

• Experience: 1 year of relevant experience in system analysis or configuration.
• Knowledge of mainframe, mini, or client/server systems.
• Experience assisting in system optimization, capacity analysis, and user support.
• Familiarity with system analysis, workflow, and organizational planning.
• Ability to work with senior analysts and programmers to implement system specifications.
• Strong communication skills and the ability to work collaboratively with internal teams.
• Certifications/Training:
  • ITIL, Vendor Specific (Unix, Microsoft, etc.), and/or CompTIA, or similar training.

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Why ActioNet?

• Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
• Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
• Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

What's in It For You?

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:

• Medical Insurance
• Vision Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance

********Direct Applicants, only. No Agencies, No third-party recruiters, please********

ActioNet Core Value #1 - Instill Integrity In Everything We Do