EnvOps Manager: Production Reliability & Incident Response

The Options Clearing Corporation; Chicago (IL); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work up to 2 days remote

Tuition Reimbursement

Student Loan Repayment Assistance

Technology Stipend

Generous PTO and Parental leave

401k Employer Match

Competitive health benefits

Job summary

The Options Clearing Corporation (OCC) is seeking a Manager, Environment Operations to lead L1–L2 production support across deployments, middleware, and platform infrastructure. You will drive incident response, SLA governance, alert tuning, and MTTR improvements while ensuring ready, well-documented runbooks and handoffs.

You will manage 6–10 engineers, collaborate across Platform, Security, and App Dev teams, and report on incident trends and operational metrics to leadership.

Qualifications

• Minimum 5 years of hands-on environment/production support experience across multiple domains.
• Experience across deployment pipelines, monitoring/observability, incident management, and automation.
• Familiarity with SLA frameworks in tiered support models (L1/L2/L3).
• Experience in financial services or regulated environments is a plus.

Responsibilities

• Lead L1 and L2 incident response across production environments and platforms.
• Coordinate cross-team resolution and RCA reporting after incidents.
• Define, publish, and enforce SLA targets across severity levels and publish monthly reports.
• Lead alert tuning and MTTR reduction initiatives to improve reliability.
• Own runbooks and ensure documentation is updated for every incident.

Skills

Team leadership

Incident management

SLA governance

MTTR improvement

Monitoring & observability

Communication skills

Cross-team collaboration

Education

Experience in environment operations

Tools

Kubernetes

Jenkins

HashiCorp Vault

Splunk

Datadog

Prometheus/Grafana

ServiceNow

Terraform

Job description

The Options Clearing Corporation (OCC) is seeking a Manager, Environment Operations to lead L1–L2 production support across deployments, middleware, and platform infrastructure. You will drive incident response, SLA governance, alert tuning, and MTTR improvements while ensuring ready, well-documented runbooks and handoffs.

You will manage 6–10 engineers, collaborate across Platform, Security, and App Dev teams, and report on incident trends and operational metrics to leadership.