Environmental Services Supervisor

Republic Services; Robstown (TX); Hybrid; USD 71,000 - 98,000; Full time

Job summary

Republic Services, Inc. is seeking a Customer Support Supervisor - Environmental Solutions in Robstown, TX. This role leads a team of Customer Support Specialists handling complex projects and high‑level customer concerns, interfacing with regulators, customers, salesforce, and operations.

The position is hybrid (4 days in office) with strategic responsibilities, budgets, and training. Salary range is $71,400 to $98,100 annually, with relocation offered based on experience.

Qualifications

• Advanced knowledge of Excel, Word, and PowerPoint.
• Experience with RCRA, DOT, TSCA and other applicable local, state, and federal regulatory bodies

Responsibilities

• Manages day-to-day activities of the customer support team for complex projects and high-level customer concerns.
• Interfaces with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.
• Determines work procedures, schedules, and expedites workflow to meet project deadlines.
• Develops and standardizes procedures to improve efficiency and service delivery.
• Prepares proposals and budgets in response to customer requests for services.
• Trains staff to ensure performance goals are met and maintained.

Tools

Excel

Word

PowerPoint

Job description

JOB SUMMARY: The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns. This position will interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.

PRINCIPAL RESPONSIBILITIES:

• Works with sales representatives on pricing, scheduling and transportation issues.
• Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
• Recommends approaches and services to provide customers with exceptional service.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Studies and standardizes procedures to improve efficiency.
• Interfaces with customers and operations to make sure projects are completed as requested.
• Provides proposals in reply to customer's requests for services.
• Makes decisions on how to schedule and coordinates transportation services.
• Arranges off-site shipments, prepares profiles, manifests and corresponds with transportation department.
• Ensures that customer service supports sales representatives in their effort to secure and maintain a client base.
• Gathers information and completes audits from customers.
• Partners with attorneys to draft and revise contracts.
• Create budgets and tracks expenditures.
• Provides training and guidance to staff to ensure performance goals are established, tracked and achieved.
• Manages customer service function to ensure smooth and efficient operations.
• Participates in strategic planning to sustain and grow programs and service.
• Performs other jo-related duties as assigned or apparent.

QUALIFICATIONS

• Advanced knowledge of Excel, Word, and PowerPoint
• Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies

MINIMUM QUALIFICATIONS

• 5+ years of hazardous waste management industry experience

This position will be hybrid (4 days per week in office) at our Robstown, TX location. We are looking for someone with leadership experience and hazardous waste experience. Salary range: $71,400- $98,100. Dependent upon experience. Relocation offered.