Environmental Services Supervisor

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 42,000 - 56,000; Full time

Job summary

St. Luke’s University Health Network is seeking an Environmental Services Supervisor to lead hospital housekeeping teams and uphold safety, compliance, and service standards.

The role requires prior supervisory experience, solid housekeeping background in a healthcare setting, and a commitment to exceptional patient and staff service while coordinating daily operations.

Qualifications

• High School Diploma or GED required.
• Minimum 2–3 years housekeeping experience in hospital or institutional setting.
• 1–2 years supervisory experience preferred; on-call for emergencies may apply.

Responsibilities

• Maintains confidentiality and follows policies on safety and reporting.
• Demonstrates service excellence in interactions with customers.
• Coordinates Environmental Services staff and work schedules to ensure quality cleaning.
• Evaluates aides and conducts annual performance reviews.

Skills

Supervisory experience

Housekeeping

Customer service

Education

High School Diploma or GED

Job description

JOB DUTIES AND RESPONSIBILITIES

Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements. Demonstrates/models the Network's Service Excellence Standards of Performance in interactions with all customers (internal and external). Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices. Complies with Network and departmental policies regarding attendance and dress code. Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated. Interviews prospective Environmental Services aides and makes selection for hire. Evaluates Environmental Services aides for work quality, quantity and performance of work schedule, making adjustments when needed to insure consistent quality cleaning. Administers annual performance evaluations for Environmental Services aides.

PHYSICAL AND SENSORY REQUIREMENTS

Sits for up to 1-3 hours/day; one hour at a time. Stands for 1-8 hours/day; 1 to 4 hours at a time. Walks for up to 7-8 hours/day; 1 to 4 hours at a time. Occasional handling. Occasional lifting up to 50 lbs. Occasional carrying up to 25 lbs.; rarely up to 50 lbs. Occasional pushing and pulling up to 50 lbs.; rarely up to 75 lbs. Occasionally stoop, bend, squat, kneel and reaches above shoulder level. Rarely climbs ladder up to 10 feet. Hearing as it relates to normal conversation and seeing as it relates to general and near vision.

EDUCATION

High School Diploma or G.E.D. Equivalency required.

TRAINING AND EXPERIENCE

Minimum of two (2) to three (3) years experience in housekeeping in either a hospital or institution setting and one (1) to two (2) years supervisory experience in housekeeping preferred. Supervisor is subject to on call status for hospital or departmental emergencies.

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Environmental Services Supervisor position consists in effectively coordinating employees, work and performance expectations in order to comply with the goals and mission of the Environmental Services Department.

St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network's service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke's hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke's Children's Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare's five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World's Best Hospital. The Network's flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke's was identified as one of the 15 Top Health Systems nationally. St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke's has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke's was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, St. Luke's was named a Top Workplace in New Jersey for the third year in a row. Learn More Here.