Environmental Services Supervisor

sluhn; Allentown (Lehigh County); On-site; USD 42,000 - 62,000; Full time

Job summary

St. Luke's University Health Network in Allentown, PA seeks an Environmental Services Supervisor to coordinate staff, workloads and performance to meet department goals and the mission of the Environmental Services Department.

You will interview and hire Environmental Services aides, evaluate performance and ensure consistent quality cleaning, safety, and service excellence. The supervisor is on call for emergencies and must meet the education and experience requirements.

Qualifications

• High School Diploma or GED required.
• 2–3 years housekeeping in hospital or institutional setting.
• 1–2 years supervisory experience preferred.

Responsibilities

• Maintains confidentiality of all materials and information.
• Complies with safety policies and reporting requirements.
• Demonstrates Service Excellence Standards in interactions with customers.
• Implements Performance Improvement in clinical care, service, operations and safety.
• Manages resources efficiently in daily procedures and practices.
• Adheres to attendance and dress code policies.
• Assesses patient care-related needs and communication appropriate to patient age.
• Interviews and hires Environmental Services aides and evaluates performance.

Skills

Supervisory experience

Staff interview

Quality oversight

Service excellence

Education

High School Diploma or GED

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Environmental Services Supervisor position consists in effectively coordinating employees, work and performance expectations in order to comply with the goals and mission of the Environmental Services Department.

JOB DUTIES AND RESPONSIBILITIES:

• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
• Demonstrates/models the Network's Service Excellence Standards of Performance in interactions with all customers (internal and external).
• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
• Complies with Network and departmental policies regarding attendance and dress code.
• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
• Interviews prospective Environmental Services aides and makes selection for hire.
• Evaluates Environmental Services aides for work quality, quantity and performance of work schedule, making adjustments when needed to insure consistent quality cleaning.
• Administers annual performance evaluations for Environmental Services aides.

PHYSICAL AND SENSORY REQUIREMENTS:

Sits for up to 1-3 hours/day; one hour at a time. Stands for 1-8 hours/day; 1 to 4 hours at a time. Walks for up to 7-8 hours/day; 1 to 4 hours at a time. Occasional handling. Occasional lifting up to 50 lbs. Occasional carrying up to 25 lbs.; rare up to 50 lbs. Occasional pushing and pulling up to 50 lbs.; rarely up to 75 lbs. Occasionally stoop, bend, squat, kneel and reaches above shoulder level. Rarely climbs ladder up to 10 feet. Hearing as it relates to normal conversation and seeing as it relates to general and near vision.

EDUCATION:

High School Diploma or G.E.D. Equivalency required.

TRAINING AND EXPERIENCE:

Minimum of two (2) to three (3) years experience in housekeeping in either a hospital or institution setting and one (1) to two (2) years supervisory experience in housekeeping preferred. Supervisor is subject to on call status for hospital or departmental emergencies.

St. Luke's University Health Network is an Equal Opportunity Employer.