Environmental Services Project Manager – Janitorial Ops Lead

Environmental-Service-Systems; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Disability insurance

Paid holidays

Sick days

Personal days

Vacation time

Job summary

Environmental Service Systems, LLC is seeking a Project Manager to oversee hourly employees, ensure locations are fully staffed, and develop staff through evaluation and training. You will maintain contract labor budgets while delivering consistent, high-quality service across accounts.

You will lead teams, recruit and hire, coordinate schedules, and maintain strong client relationships to resolve issues promptly and maximize satisfaction across all sites.

Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of management experience in a service-related industry.
• Minimum of three years of operational experience in the janitorial industry.
• Business level oral and written communication skills; ability to speak, read, and write fluently in English.
• Ability to multitask and adapt to changing environmentsExcellent customer service skills; active listening skills
• Ability to lead and encourage teamwork; ability to negotiate and resolve conflict

Responsibilities

• Recruit and hire employees to assure accounts are properly staffed according to contract specifications.
• Assign duties and tasks to employees and inspect work for cleanliness and completion
• Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget
• Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks in an efficient and safe manner
• Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
• Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success
• Establish relationships with customers by visiting accounts on a regular basis to ensure the highest quality of service
• Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible
• Document customer contacts and concerns on an on-going basis, and assist with follow through to ensure issues are resolved
• Monitor assigned accounts for work order opportunities and additional work that can be added to the contract

Skills

Leadership

Communication

Multitasking

Customer service

Conflict resolution

Education

High school diploma or equivalent

Job description

Environmental Service Systems, LLC is seeking a Project Manager to oversee hourly employees, ensure locations are fully staffed, and develop staff through evaluation and training. You will maintain contract labor budgets while delivering consistent, high-quality service across accounts.

You will lead teams, recruit and hire, coordinate schedules, and maintain strong client relationships to resolve issues promptly and maximize satisfaction across all sites.