Environmental Services Lead: Custodial Operations

SSA Group; Royal Oak, Northern (MI, KY); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, dental, vision insurance

Life Insurance

401(k) with 15% company match

Paid parental leave

On-Demand Pay program

Meal plan & employee discounts

Tuition discount through partnership

Job summary

SSA Group, at the Detroit Zoo in Royal Oak, Michigan, seeks an Environmental Services Assistant Manager to coordinate operations, lead a diverse team, and ensure cleanliness and safety standards across daytime guest services and evening custodial shifts.

You will train staff, manage budgets, and partner with other departments to align services with goals while fostering an inclusive work environment and promoting sustainability initiatives.

Qualifications

• Proven ability to lead diverse teams and implement operational strategies.
• Advanced knowledge of custodial equipment and best practices.
• Strong communication to articulate policies clearly.
• Familiarity with federal, state, and local compliance regulations.
• Experience managing budgets and analyzing operational costs.
• Passion for sustainability and environmental practices is a plus.
• Ability to solve problems proactively and develop practical, well-reasoned solutions.

Responsibilities

• Plan, supervise, and manage daily operations for daytime guest services and evening custodial shifts.
• Oversee sanitation standards across all areas, ensuring cleanliness and compliance with organizational policies.
• Adjust work schedules to optimize workflow and meet operational demands.
• Train, and evaluate team members while ensuring compliance with safety and operational standards.
• Provide feedback, and support employee development.
• Foster an inclusive, respectful, and diverse team environment.
• Develop and implement custodial training programs for safe and effective equipment use.
• Ensure team compliance with federal, state, and local regulations.
• Promote sustainability initiatives across multiple teams.
• Collaborate with other departments to align services with established goals and standards.
• Maintain positive relationships with internal and external stakeholders.
• Communicate policies and procedures effectively, both verbally and in writing.
• Manage supply inventory and ensure maintenance of stock and equipment.
• Assign and supervise event setup, monitoring, and teardown.
• Ensure event spaces and public areas are clean and well-maintained.

Skills

Team leadership

Communication skills

Custodial equipment knowledge

Regulatory compliance

Budget analysis

Sustainability

Problem solving

Job description

SSA Group, at the Detroit Zoo in Royal Oak, Michigan, seeks an Environmental Services Assistant Manager to coordinate operations, lead a diverse team, and ensure cleanliness and safety standards across daytime guest services and evening custodial shifts.

You will train staff, manage budgets, and partner with other departments to align services with goals while fostering an inclusive work environment and promoting sustainability initiatives.