Environmental Services / Custodial Operations Manager 2

Sodexo Group; Peterborough (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 for Monadnock Community Hospital in Peterborough, NH. This role involves leading a team to enhance client satisfaction and managing housekeeping services, with a focus on healthcare standards. Ideal candidates will have a strong leadership background and a commitment to safety and service excellence.

Benefits

Medical, Dental, Vision Care and Wellness Programs

401(k) Plan with Matching Contributions

Paid Time Off and Company Holidays

Career Growth Opportunities and Tuition Reimbursement

Qualifications

• 2 years of management experience in housekeeping, environmental, or custodial services.
• Experience leading and managing a team in a healthcare environment.
• Ability to analyze data and communicate effectively within the organization.

Responsibilities

• Drive client and patient satisfaction scores in a healthcare setting.
• Ensure a clean and safe environment for all stakeholders.
• Manage the Unit Operating System and support a diverse workforce.

Skills

Leadership

Customer Service

Data Analysis

Education

Associate's Degree

Job description

Role Overview

Sodexo is looking to hire an Environmental Services / Custodial Operations Manager 2 for Monadnock Community Hospital (MCH) which is a 25-bed Critical Access Hospital in Peterborough, NH offering comprehensive healthcare services to the community. The Ops Manager will work primarily M-F approximately 9AM -5PM, must be flexible to cover other shifts and weekends/holidays as needed. This manager will report to the Multi Service General Manager, oversee two leads with 10-15 FTEs and have the opportunity to transition with the current leader.

Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.

What You'll Do

• be responsible for driving client and patient satisfaction scores
• provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
• work with the Environment of Care Committee and Infection Prevention Director
• effectively manages the Unit Operating System
• support a diverse and inclusive workforce

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system
• have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred
• possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion
• can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management
• have experience effectively managing projects within agreed upon timelines
• are results and safety driven
• have in-depth knowledge of housekeeping systems and procedures

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services