Environmental Services / Custodial Operations Manager 2

Sodexo Group; Olde West Chester (OH); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a passionate Environmental Services Manager to enhance patient satisfaction at a leading hospital. In this pivotal role, you will oversee housekeeping operations, leading a dedicated team to ensure a clean and safe environment for patients and staff. Your leadership will drive client satisfaction and compliance with health standards, while also fostering a diverse and inclusive workplace. This opportunity offers a comprehensive benefits package and a commitment to your career growth, making it an ideal position for those looking to make a meaningful impact in healthcare services.

Benefits

Medical, Dental, and Vision Care

401(k) Plan with Matching Contributions

Paid Time Off

Career Growth Opportunities

Tuition Reimbursement

Qualifications

• 2+ years of management experience in environmental services, preferably in healthcare.
• Strong leadership and customer service skills are essential.

Responsibilities

• Oversee housekeeping operations and manage a team of custodial managers and staff.
• Drive client and patient satisfaction scores while ensuring a clean environment.

Skills

Leadership Skills

Customer Service

Data Analysis

Housekeeping Systems Knowledge

Vendor Management

Change Management

Education

Associate's Degree

Job description

Role Overview

Put your passion for people to work and make a real impact on patient satisfaction!

Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 for West Chester Hospital, located in West Chester, Ohio. West Chester Hospital is part of the UC Health system and is a Level III Trauma Center, a certified Primary Stroke Center, and is designated as a Magnet hospital for excellence in nursing care. The Environmental Service / Custodial Operations Manager will oversee general housekeeping operations and manage a staff of 2 custodial managers and 50 hourly employees. This is a day shift position with typical working hours of 8:00 am - 5:00 pm with rotating weekend coverage. The ideal candidate will have two or more years of environmental service management experience, ideally in a healthcare environment.

What You'll Do

• Be responsible for driving client and patient satisfaction scores.
• Provide a clean and safe environment for patients, visitors, and staff and work closely with the Infectious Control department.
• Work with the Environment of Care Committee and Infection Prevention Director.
• Effectively manage the Unit Operating System.
• Support a diverse and inclusive workforce.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs.
• 401(k) Plan with Matching Contributions.
• Paid Time Off and Company Holidays.
• Career Growth Opportunities and Tuition Reimbursement.

More extensive information is provided to new employees upon hire.

What You Bring

• Experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system.
• Experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred.
• Strong leadership skills and can work independently to drive program compliance and reach project target dates of completion.
• Experience analyzing data, presenting, and effectively communicating to all levels within the organization related to training, leading hospital committees, and change management.
• In-depth knowledge of housekeeping systems and procedures.
• Experience with vendor and contract management, as well as union and contract negotiations.
• Experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state, and Joint Commission standards.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement: Associate's Degree or equivalent experience.
Minimum Management Experience: 2 years.
Minimum Functional Experience: 2 years of work experience in Housekeeping, Environmental or Custodial Services.