Environmental Services / Custodial Operations Manager 2

Sodexo Group; Needham (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 to lead housekeeping operations at Beth Israel Deaconess Hospital in Needham, MA. The role involves managing a diverse team, ensuring patient satisfaction, and providing a safe environment. The ideal candidate will have strong leadership capabilities and experience in a healthcare setting, focusing on quality service and compliance.

Benefits

Comprehensive benefits package

401(k) Plan with Matching Contributions

Paid Time Off and Company Holidays

Career Growth Opportunities

Tuition Reimbursement

Qualifications

• Minimum 2 years of management experience in Housekeeping or related field.
• Experience in customer service within healthcare environment preferred.
• Strong leadership and project management skills.

Responsibilities

• Oversee a team of 32 housekeeping staff on 1st shift.
• Drive client and patient satisfaction scores.
• Ensure a clean and safe environment in collaboration with Infectious Control.

Skills

Leadership

Customer Service

Data Analysis

Project Management

Housekeeping Systems Knowledge

Education

Associate's Degree

Job description

Role Overview

Sodexo is looking to hire an Environmental Services / Custodial Operations Manager 2 at Beth Israel Deaconess Hospital–Needham (BID Needham), located in Needham, MA. This hospital has served residents in Needham, Newton, Dedham, Dover, Medfield, Sherborn, Wellesley, Westwood and other surrounding communities for more than 100 years. This manager will report to the General Manager and oversee a team of 32 housekeeping staff on 1st shift primarily M-F with occasional weekends and holidays.

BID Needham has a direct affiliation with Beth Israel Deaconess Medical Center, facilitating the clinical integration of staff and resources in emergency medicine, hospital medicine, digestive health, cardiology, radiology, orthopedics, pathology, as well as many surgical services and oncology housed in the Beth Israel Deaconess Cancer Center and Surgical Pavilion.

• Licensed 73-bed acute care community hospital
• More than 500 physicians on staff
• 5,000 annual inpatient hospitalizations

BID Needham is part of Beth Israel Lahey Health, a health care system that brings together academic medical centers and teaching hospitals, community and specialty hospitals, and more than 4,700 physicians and 39,000 employees in a shared mission to expand access to great care and advance the science and practice of medicine through groundbreaking research and education.

What You'll Do

• be responsible for driving client and patient satisfaction scores;
• provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
• work with the Environment of Care Committee and Infection Prevention Director;
• effectively manages the Unit Operating System; and/or
• support a diverse and inclusive workforce.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;
• have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;
• possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
• can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
• have experience effectively managing projects within agreed upon timelines;
• are results and safety driven;
• have in-depth knowledge of housekeeping systems and procedures;
• have experience with vendor and contract management, as well as union and contract negotiations.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services