Environmental Health Technician - Camano Island

Island County; Washington; On-site; USD 32,000 - 39,000; Full time

Job summary

Island County in Camano is seeking an EH Technician/Administration Support I–III to provide essential customer service and administrative support in the Public Health front office. You will assist with vital records, environmental health inquiries, and cross-department coordination.

The role emphasizes an education-first approach, confidentiality, and accurate data handling while supporting Environmental Health staff and residents.

Qualifications

• High School diploma or equivalent.
• Previous customer service and administrative experience.
• Ability to learn SmartGov permitting software and MS Office.

Responsibilities

• Provide exceptional customer service and accurate information to the public regarding Environmental Health Programs, specifically addressing questions related to on-site permitting, food permitting, and other programs.
• Exercise independent judgment to determine the exact nature of the contact and either address the request or identify the Environmental staff or professional responsible for the issue at hand.
• Provide continued guidance and an education-first approach to assist the public in navigating complicated permit processes and successfully preparing application materials.
• Provide vital records to the public while strictly meeting all confidentiality rules and requirements.
• Track and communicate proactively with applicants regarding their permit status as assigned.
• Work collaboratively across county departments to effectively address and resolve resident needs.
• Provide the public with required applications/permits for Environmental Health programs and review submissions for completeness to assure all pertinent information and documents are included.
• Perform accurate data input of applications, permits, and collected fees into the database, supporting permit set-up and document scanning.
• Invoice and issue Environmental Health permits.
• Receive, sort, and distribute incoming mail.
• Respond to routine public records requests for Public Health permanent records.
• Assist the Environmental Health Division with special projects as assigned.
• Other duties as assigned.

Skills

Customer service

Administrative skills

Verbal communication

Written communication

Team collaboration

Attention to detail

Confidentiality

Self-motivation

Education

High School diploma or equivalent

Tools

SmartGov permitting software

Microsoft Office

Job description

This position is located at the Camano Public Health front office. The employee in this position provides vital administrative services to support Public Health, serving as the first contact and initial response to the public for all Public Health issues with an education-first approach. The employee is responsible for providing direct support to Environmental Health staff associated with Environmental Health programs, processing vital records, and working across departments to address resident needs. Must be highly reliable and able to work independently as well as collaboratively within a team.

Position may be hired as a level I, II, or III depending upon qualifications and experience. Position is open until filled.

Hourly Pay:

EHT I: $ 22.94 - $24.10

EHT II: $ 24.91 - $26.16

EHT III: $ 26.88 - $28.24

• Provide exceptional customer service and accurate information to the public regarding Environmental Health Programs, specifically addressing questions related to on-site permitting, food permitting, and other programs.
• Exercise independent judgment to determine the exact nature of the contact and either address the request or identify the Environmental staff or professional responsible for the issue at hand.
• Provide continued guidance and an education-first approach to assist the public in navigating complicated permit processes and successfully preparing application materials.
• Provide vital records to the public while strictly meeting all confidentiality rules and requirements.
• Track and communicate proactively with applicants regarding their permit status as assigned.
• Work collaboratively across county departments to effectively address and resolve resident needs.
• Provide the public with required applications/permits for Environmental Health programs and review submissions for completeness to assure all pertinent information and documents are included.
• Perform accurate data input of applications, permits, and collected fees into the database, supporting permit set-up and document scanning.
• Invoice and issue Environmental Health permits.
• Receive, sort, and distribute incoming mail.
• Respond to routine public records requests for Public Health permanent records.
• Assist the Environmental Health Division with special projects as assigned.
• Other duties as assigned.

• Exceptional customer service skills with a commitment to an education-first approach and strong verbal and written communication skills.
• Strong administrative skillset with the reliability and ability to manage and maintain files, records, and correspondence.
• Strong aptitude for learning different software programs (including SmartGov permitting software) and operating office equipment such as printers, copy machines, and fax machines.
• Ability to work well collaboratively with others, including the Public Health Team, cross-departmental staff, and the general public.
• Ability to remain calm and work with compassion in what can sometimes be a stressful environment.
• Ability to maintain standard for accuracy, completeness, and efficiency in the preparation of documents and records, demonstrating strong attention to detail.
• Strict adherence to maintaining the confidentiality of sensitive information and vital records.
• Independently organized and self-motivated to complete required deadlines while simultaneously managing other tasks.
• Proficient writing and verbal communication skills and use of Microsoft Office suite.

• High School diploma or equivalent.
• Previous customer service and administrative experience.

EH TECHNICIAN/ADMINISTRATION SUPPORT II:

Four (4) years of experience at the EH Technician/Administration Support I level (or an acceptable equivalent) are required to be considered for the EH Technician/Administration Support II level. Candidates for EH Technician/Administration Support II must demonstrate successful performance, judgment, and leadership skills. An EH Technician/Administration Support II is expected to carry a larger workload with greater complexity and participate in the training of the EH Technician/Administration I position.

EH TECHNICIAN/ADMINISTRATION SUPPORT III:

An EH Technician/Administration III requires six (6) years of experience at the EH Technician I/II level and must have the skills and abilities to train and mentor all tasks for EH Technician I/II levels.

Island County is an Equal Opportunity Employer