eNurse - Part Time

First Quality Enterprises; Home Township (MI); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare support provider is seeking a part-time eNurse to provide clinical support remotely. The role involves managing inbound calls for clinical assistance and offering empathetic service to customers. Ideal candidates must hold current LVN or LPN licenses and possess strong communication skills. The position supports flexible hours and engagement in continuous training. Join a team committed to delivering high-quality care in an innovative environment.

Qualifications

• Current licenses and certifications as LVN or LPN.
• Previous telehealth or clinical informatics experience preferred.
• Bilingual abilities are an asset.

Responsibilities

• Accept inbound calls from 24/7 clinical support line.
• Provide empathetic consumer support and education.
• Document interactions and maintain accurate records.

Skills

English proficiency

Strong verbal and written communication

Interpersonal skills

Organizational skills

Education

LVN or LPN certification

Tools

Microsoft Office (TEAMS, Outlook, PowerPoint, Excel)

Job description

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for larger retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better.

We are seeking an eNurse (Part Time) for our First Quality Products working remotely.

The Prevail eNurse is a value proposition offered to all products in the First Quality portfolio, providing immediate access to clinical support. True concierge care is provided through the eNurse program, with high-quality guidance provided to individuals by a licensed nurse. The Prevail eNurse delivers an extraordinary level of service to First Quality customers on a continuous basis.

Primary responsibilities include:

• Accept inbound calls from 24/7 clinical support line.
• Adhering to all relevant healthcare regulations, including HIPAA, to maintain confidentiality of interactions.
• Provide empathetic and respectful service consumer support and education in a call center environment.
• Facilitate communication between callers/visitor/email correspondence with clinical team and leader.
• Documentation of interactions and maintaining accurate records.
• Relies on experience and judgment to plan and accomplish goals and objectives. Be flexible, hands-on, and results oriented. Must be a team player.
• Follow organizational policies and procedures to maintain high standards of clinical support.
• Participate in ongoing training to stay current with industry, technology, and clinical best practices.
• Engaging in quality improvement initiatives to enhance eNurse support.
• Work collaboratively with other clinical team members to provide comprehensive support to FQ customers.
• Other clerical/administrative duties as assigned.

The ideal candidate should possess the following:

• Must be a LVN, or LPN with updated and current licenses and certifications.
• Proficient in English, bilingual an asset.
• Previous telehealth/clinical informatics experience preferred.
• Ideal candidate would have clinical and business experience.
• Strong verbal and written communication skills.
• Positive and helpful attitude with excellent interpersonal skills are necessary.
• Knowledge of Microsoft Office software, i.e., TEAMS, Outlook, PowerPoint, Excel.
• Must be organized and able to set priorities.

Physical Requirements:

• Repetitive motion. Such as bending, standing, twisting, stooping and sitting.
• Able periodically to lift to 25 pounds.
• Able to be at a home work station with computer and phone for extended periods of times without distraction.

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.

First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.