ENTRY Phlebotomist

Synectics Inc.; Fort Walton Beach (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Healthcare Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Job summary

Synectics Inc. seeks an ENTRY PSR I/Lobby Experience Coordinator to greet patients, assist with kiosk check-ins, and address questions with care and empathy.

This role supports phlebotomy staff by maintaining the lobby, covering breaks when needed, and applying basic phlebotomy skills while ensuring confidentiality and a welcoming environment for patients undergoing lab procedures.

Qualifications

• High school diploma or equivalent required; no exceptions.
• Ability to greet patients, assist with lobby check-ins via kiosk or tablet.
• Be willing to work both in the lobby and in a draw room for breaks that need coverage.
• To perform with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• HIGH LEVEL OF CUSTOMER SERVICE EXPERIENCE/SKILLS ARE REQUIRED - this is critical to the heart of the role
• Phlebotomy experience is required, even if just an intern/externship to learn the basics
• Minimum of 1-2 years of client facing customer service REQUIRED (Retail, Home Health Aide, etc).
• Some Phlebotomy experience is REQUIRED
• Keyboard/data entry experience a must.
• Shift/Time Zone: M-F 7:00AM - 2:00PM

Responsibilities

• Greet patients on arrival and answer questions with care and compassion.
• Maintain the lobby and assist with breaks when other Phlebotomists are unavailable.
• Explain what to expect to patients regarding scheduled procedures to build trust and confidence.
• Demonstrate excellence in customer care with attention to confidentiality and accuracy of patient information.
• Under supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Maintain required records and documentation.
• Assist with check-in at the kiosk and support waiting patients.

Skills

Customer service

Phlebotomy

Data entry

Communication

Confidentiality

Education

High school diploma or equivalent

Tools

Self-service kiosk

Handheld tablet

Job description

Job Description

• The ENTRY PSR I/Lobby Experience Coordinator (LEC) helps with patient care by greeting them upon arrival and answering any questions or concerns with care and compassion.
• The individual will also help maintain the integrity of the waiting area and assist with breaks when other Phlebotomists are unavailable.
• This individual will also utilize Phlebotomy skills to grow within the company.
• The ENTRY PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect to patients regarding the scheduled procedure for the patients in a safe and accurate manner.
• The ENTRY PSR I will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information.
• The impact of this individual will be crucial to maintaining the integrity of the lobby and ensuring that all patients are provided with the level of service that is expected.
• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general along with a willingness to learn new skills.
• This is primarily a Lobby Greeter position to help patients check in at the kiosk and to help them feel more comfortable while waiting to be called back for their labs to be run - Will fill in for breaks and cover for staffing shortages
  

Job Requirements

• High school diploma or equivalent REQUIRED - no exceptions
• Ability to handle patients with care and compassion while assisting with check ins in the lobby through either a self-service kiosk or handheld tablet
• Be willing to work both in the lobby and in a draw room with patients to help with breaks that need to be covered
• To perform with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• HIGH LEVEL OF CUSTOMER SERVICE EXPERIENCE/SKILLS ARE REQUIRED - this is critical to the heart of the role
• Phlebotomy experience is required, even if just an intern/externship to learn the basics
• Minimum of 1-2 years of client facing customer service REQUIRED (Retail, Home Health Aide, etc).
• Some Phlebotomy experience is REQUIRED
• Keyboard/data entry experience a must.
• Shift/Time Zone: M-F 7:00AM - 2:00PM
  

Benefits

• Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
• Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• 401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.