Entry-Level Underwriter Phoenix

Upgrade, Inc.; Atlanta (GA); On-site; USD 48,000 - 55,000; Full time

Job summary

A rapidly growing fintech company in Atlanta is seeking Entry Level Underwriters to assist customers with their loan applications. This role involves high-volume document processing, financial verification, and providing superior customer service. Successful candidates will thrive in a dynamic environment and demonstrate strong analytical and communication skills.

Benefits

Open office space

Paid time off (PTO)

401(k) matching

New Hire Training Program

Wellness Incentive Program

Stocked kitchen with snacks

Qualifications

• At least 1 year of experience in banking or financial services.
• Ability to calculate financial information accurately.
• Strong problem-solving and analytical skills.

Responsibilities

• Review and process loan applications while maintaining quality.
• Provide excellent customer service via calls and internal communications.
• Verify financial documents submitted by borrowers.

Skills

Problem-Solving

Analytical Skills

Communication Skills

Detail-Oriented

Team-Oriented Mindset

Tools

Google Workspace

Zendesk

Job description

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times, and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5 million customers. The company is backed by prominent technology investors and was recently valued at $6.3 billion.

We have built an energizing, collaborative, and inclusive culture where team members support each other, learn, innovate, and own the outcomes of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, recognized as one of the “Top Companies to Work For in Arizona,” and awarded the “Best Engineering Department” annually by Comparably. We also received recognition for diversity, women, culture, and veterans.

We are seeking new team members excited about designing and delivering innovative products to join a team of 1,850 talented professionals. Come work with us if you enjoy tackling big problems and making a meaningful difference in people's lives.

About the Role:

Our Verifications team is hiring for Entry Level Underwriters. We are looking for detail-oriented individuals to assist customers with the loan application process. Entry Level Underwriters are responsible for reviewing, processing, and making decisions on applicant loans. Your day-to-day tasks will include reviewing financial documents, assisting applicants via phone, gathering additional documents, and verifying financial information to make loan decisions. This role involves partnering with customers to provide a best-in-class experience.

Pay:

$24.00 per hour

Start Date:

July 7, 2025

What You’ll Do:

• Maintain high quality while processing large volumes of personal consumer loan applications
• Provide excellent customer service through inbound and outbound calls
• Respond to customer service requests via internal communication systems
• Become an expert on our products and processes
• Adapt to changing policies and procedures while maintaining quality
• Review financial documents submitted by borrowers
• Verify and calculate customer income
• Detect suspicious and fraudulent loan applications
• Meet or exceed production, quality, and customer service goals

What We Look For:

• At least 1 year of experience in banking, financial services, or related industry
• Ability to accurately calculate financial information
• Strong problem-solving and analytical skills
• High integrity
• Team-oriented mindset
• Ability to thrive in a fast-paced, changing environment
• Excellent verbal and written communication skills
• Detail-oriented
• Proficiency with Google Workspace (Gmail, Sheets, Docs)

Nice to Have:

• Knowledge of Zendesk or other CRM applications

What We Offer:

• Open office space
• Paid time off (PTO)
• 401(k) matching
• Location in Downtown Phoenix, accessible by public transit
• Paid parking or platinum pass
• New Hire Training Program
• Wellness Incentive Program
• Stocked kitchen with snacks and beverages

We are an equal opportunity employer that values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.