Entry Level Traveling Customer Trainer Customer Service Frederick, MD

REYNOLDS & REYNOLDS CO; Frederick (MD); Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Training Specialist to facilitate seamless software conversions for clients. This role involves extensive travel to dealerships, where you'll customize solutions and provide hands-on training, ensuring clients maximize their use of the software. With a focus on excellent communication and presentation skills, you will play a pivotal role in enhancing customer satisfaction. Enjoy a comprehensive benefits package, including remote work flexibility, professional development opportunities, and a supportive work environment that values work-life balance.

Benefits

Medical, Dental, and Vision Insurance

401(k) with up to 6% matching

Paid Vacation and Sick Days

Eight Paid Holidays

Referral Bonuses

Professional Development and Training

Company Cell Phone and Laptop

Qualifications

• Bachelor's degree or equivalent experience required.
• Strong written and verbal communication skills essential.

Responsibilities

• Travel 80% of the time to install and convert software for customers.
• Provide training and support to dealership personnel.

Skills

Presentation Skills

Communication Skills

Customer Support

Training Skills

Education

Bachelor's Degree

Job description

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.

When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office. Since you will be working from a home office, we will provide you with a company cell phone and laptop.

Training

Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions ‘in action’ by visiting car dealerships that already utilize our solutions on a daily basis.

Requirements

Bachelor's degree or equivalent experience

Ability to travel 80% of the time

Outgoing, friendly personality

Strong written and verbal communication skills

Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years

Must have reliable home internet with sufficient bandwidth for video conferencing

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses
- Working remotely with a company cell phone and laptop
- Professional development and training
- Promotion from within

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

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